Site Sales Support

International Trading Solutions; Cork; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading Irish wholesaler is seeking a Site Sales Support Specialist in Cork. The role entails providing administrative assistance to the sales team, processing orders, ensuring customer satisfaction, and engaging with clients. Ideal candidates should have plumbing knowledge and experience in sales support. This full-time position offers a competitive salary and opportunities for career growth.

Benefits

Competitive salary

Permanent role

Digital Wellbeing Platform

Pension plan

Career growth opportunities

Further education support

Medical expenses reimbursement

On-site parking

Qualifications

• Previous experience in sales support or customer service roles is preferred.
• Knowledge of plumbing, bathrooms, or sanitary ware is required.
• Ability to manage multiple tasks with attention to detail.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Assist with sales order processing and ensure accuracy.
• Collaborate with sales reps and address customer inquiries.
• Research market trends and support strategic decisions.
• Provide exceptional customer service and manage complaints.
• Help administer pricing policies and promotions.
• Engage with customers to understand their needs.

Skills

Sales support experience

Plumbing knowledge

Organisational skills

Communication skills

Proficiency in Microsoft Office

Tools

CRM software

Job description

Site Sales Support Specialist - Cork

International Trading Solutions (Irish International Trading Corporation – Cork Plc, otherwise known as IITC) was established in 1920 and is one of Ireland's leading wholesalers of hardware, steel, wire, agricultural plastics, salt, bathroom supplies and plumbing materials. Our loyal employees and strong core values (Loyalty, Quality, Integrity, Respect & Inclusiveness, and Unique customer service) are the foundation of our success and set us apart in providing bespoke, high‑quality customer experiences.

We are seeking a proactive, detail‑oriented individual to join the plumbing team in Cork as a Site Sales Support Specialist. The role supports the sales team by providing essential administrative and operational assistance, ensuring smooth execution of sales processes and delivering exceptional customer service.

Key Responsibilities

• Sales Order Processing: Assist with order entry, ensure accuracy and completeness, coordinate with logistics and finance, track order statuses, resolve issues, and communicate updates to customers and sales representatives.
• Team Collaboration: Work closely with sales representatives, support their order processing, address customer inquiries and sales reporting, act as liaison between the sales team and other departments, and provide timely information to enhance productivity.
• Market Insight: Stay informed about market trends, industry developments, and competitor activities; assist in market research and analysis to identify opportunities and threats, supporting strategic decision‑making.
• Customer Service: Provide exceptional service by addressing inquiries, resolving issues, ensuring satisfaction through the sales cycle, and managing complaints or escalations professionally.
• Price Administration: Help administer pricing policies, discounts, and promotions; collaborate with sales reps and pricing analysts to implement strategies that maximise profitability while remaining competitive.
• Customer Engagement: Engage proactively with customers to understand needs and feedback, support the development and execution of engagement initiatives such as surveys, feedback mechanisms, and loyalty programs.

Qualifications & Skills

• Prior experience in sales support, customer service, or related roles is advantageous.
• Plumbing/Bathrooms/Sanitary Ware experience or strong knowledge is a requirement.
• Strong organisational skills, attention to detail, and ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with a collaborative mindset for internal and external interactions.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM software is desirable.
• Ability to work independently and as part of a team in a fast‑paced, dynamic environment.

Preferred

• Experience in the sales, wholesale, or retail industry.
• Knowledge of sales processes, order management systems, and pricing strategies.
• Demonstrated ability to analyse data and generate reports to support sales activities and decision‑making.

What We Offer

• Appropriate salary package.
• Permanent role.
• Digital Wellbeing Platform.
• Pension plan.
• Opportunities for career growth and development.
• Further education support.
• Medical expenses reimbursement scheme.
• On‑site parking.

Our company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, socio‑economic or parental status. All employment decisions are based on merit, job requirements and business needs.

Additional Details

• Seniority Level: Not Applicable
• Employment Type: Full‑time
• Job Function: Other
• Industry: Marketing Services