Site Manager ¦ Tipperary Town Plaza

Supermac's; Munster; On-site; EUR 30,000 - 50,000; Full time

Job summary

A leading fast-food chain in Ireland is seeking a Site Manager to oversee store operations and personnel. The ideal candidate will have strong problem-solving skills and proven experience in managing diverse retail offerings. Responsibilities include ensuring delivery of sales targets, generating financial reports, and maintaining high customer service standards. Candidates must reside in Ireland and be eligible to work.

Qualifications

• Proven ability in managing diverse retail/food site offerings.
• Excellent interpersonal relations.
• Working knowledge of Labour Law, Health & Safety regulations, HACCP, and Consumer Law.

Responsibilities

• Ensure delivery of site targets for all departments.
• Manage store operations and personnel.
• Generate financial reports and manage budgets.
• Ensure efficient store operations and high levels of customer service.

Skills

Problem-solving

Planning & organising ability

Excellent operational knowledge of the retail environment

Financial skills

Job description

Description

The Plaza Group is one of Ireland’s leading independent motorway and primary route services groups. As usual, our core brands include the iconic Supermac’s, Papa John’s Pizza, and the delicious SuperSubs outlets, as well as Mac’s Diner Deli and our Barista.

The Plaza Group is committed to maintaining the traditional values that the Supermac’s name has become synonymous with. The company’s success is built on a unique menu, ideally suited to local tastes, which uses food and ingredients sourced locally wherever possible and is enhanced by quality in every aspect of preparation. We are the only quick‑service restaurant to use fresh, never‑frozen 100% Irish beef and chicken.

Join our team for this location, and become part of Supermac’s and the Plaza Group's success.

Title

Site Manager

Objective

Ensure delivery of site targets for all departments within the Site, in terms of sales & profitability through the effective management of all store operations, i.e., Supermac’s & Papa John’s, Convenience Shop, and Forecourt. In addition, management of personnel, quality, cleanliness, merchandising, local store marketing, and cost management.

Management

• Overseeing rostering and general management of personnel to ensure adequate cover within budgetary provisions, whilst maintaining quality service to our customers in all areas of the store and across all offerings/brands.
• Plan and organise all aspects of the operation to include all Fuel, Food (Hot & Cold – all brands), Retail (Convenience Shop), together with ancillary offerings on site provided to the customer.
• In the absence of a Manager, taking the leading role, overseeing operations, and leading by example.
• Managing the overall performance of the site, and driving operations to ensure this store is maximised.
• Merchandising professionally, using planograms where necessary to maximise space and offerings.
• Manage the performance of the team utilising effective performance management techniques in line with labour law.
• Continually communicate with Managers regarding objectives and store performance.
• Setting goals for the store to ensure effective customer service and competitiveness.
• Developing and implementing a plan for the store, communicating the plan, and achieving objectives.

Finance

• Where applicable, generating financial reports, analysing the same, and reporting any discrepancies to the relevant department/Managing Director.
• Management of cash handling, implementing safe and appropriate processes and procedures, following up, and reporting discrepancies.
• Setting and achieving budgets for the store.
• Ensure overheads are controlled and minimised where appropriate.
• Ensure store sales are maximised, together with customer numbers and average spending.
• Ensure department margins are managed appropriately, and the profitability of each department is maximised.

Operations

• Ensure the operation runs efficiently and smoothly.
• Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation, and service.
• Plan for market changes and demands as they arise.
• Ensure in-store promotions are managed appropriately.
• Ensure policies and procedures are implemented and managed within the store.
• Manage cash handling in line with company cash handling procedures and take action on any discrepancies that arise.
• Manage store merchandising, ensuring an appropriate image is portrayed in line with company procedures.
• Accountable for ensuring consistently high levels of customer service.
• Ensure all customer complaints are dealt with appropriately.
• To take necessary action on store improvements following customer complaints.
• Manage personnel, recruitment, training, procedures, and effectiveness.
• Manage safety systems for both customers and staff to ensure optimum health and safety is in operation at all times.
• Report all accidents and near misses to Head Office as per procedures.

Stock Management

• Ensure effective stock control systems are in place.
• Preparation for and management of stock take.
• Ensure effective stock control procedures are in place to minimise stock loss.
• Ensure effective food management and waste systems are implemented, managed, and updated appropriately.
• Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss (e.g., through pilferage, wastage, and damage).
• Ensure effective stock rotation and stock monitoring systems are in place and adhered to.

Legislation & Security

• Take full care of the Health & Safety of all personnel and customers in-store and ensure any risks are minimised, or where possible, eliminated.
• Ensure Forecourt Health & Safety procedures are in place and operational at all times.
• Ensure the security of the store and personnel is maintained at all times.
• Take relevant action on security issues as and when they arise.
• Ensure secure opening and closing procedures.
• Ensure the store operates within relevant legislation in terms of labour law, health, and safety law, HACCP, and the sale of goods, including alcohol and tobacco regulations.
• Ensure you are up to date on all aspects of Health & Safety legislation, HACCP, Labour Law, and Consumer Legislation, and take relevant actions that may arise out of changes in the same.

General

• Meet targets as agreed.
• To undertake other additional duties as may be assigned by the company.

The ideal candidate will possess many of the attributes below

• Proven ability in managing diverse retail/food site offerings.
• Planning & organising ability
• Problem-solving
• Managing performance (of all employees on site)
• Excellent operational knowledge of the retail environment.
• Excellent interpersonal relations.
• Excellent understanding of consumer needs.
• Proven track record in achieving agreed targets.
• Ability to get involved with the local community in a positive way, leading to goodwill and loyalty
• Financial skills with previous experience in budgets and profit and loss accounts.
• Working knowledge of Labour Law, Health & Safety regulations, HACCP, and Consumer Law.
• An excellent commercial acumen with the ability to anticipate and react to market changes.
• Committed to continually improving standards.
• Self-motivated.
• The ability to work in a pressurized environment.
• Computer skills.

"Only candidates living in Ireland and allowed to work here will be considered."