ServiceNow CMDB Administrator

SMBC Group; Tralee; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

A leading financial institution in Tralee is seeking a ServiceNow CMDB Administrator to maintain and optimize their Configuration Management Database. This hybrid role is ideal for candidates early in their ServiceNow careers, involving data accuracy management, collaboration with system owners, and support for IT operations. The role requires 1-3+ years of relevant experience and a basic understanding of ITIL processes. Join a dynamic team at the forefront of financial services, where effective communication and problem-solving skills are essential.

Qualifications

• 1-3+ years of experience in relevant fields.
• Basic understanding of ITIL processes, especially Configuration Management.
• Experience with IT Asset Management or IT Operations Management.

Responsibilities

• Maintain and administer the ServiceNow CMDB.
• Partner with System Owners and Service Owners to resolve data gaps.
• Support discovery processes, integrations, and data imports.

Skills

ServiceNow or other ITSM platforms

ITIL processes

Analytical and problem-solving skills

Communication and collaboration skills

Tools

ServiceNow Discovery

Service Mapping

Job description

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

This is a hybrid role, requiring the successful candidate to attend our Tralee office.

Role Description

We are seeking a ServiceNow CMDB Administrator to support the ongoing management, accuracy, and optimization of our Configuration Management Database (CMDB). This role is ideal for someone early in their ServiceNow career who has a strong foundation in IT Service Management (ITSM) and is eager to grow their expertise in configuration management, data integrity, and IT operations.

Role Objectives

• Maintain and administer the ServiceNow CMDB, ensuring data accuracy, completeness, and compliance with governance standards.
• Partner with System Owners and Service Owners to resolve data gaps (i.e., missing, and invalid records). Monitor data quality improvements.
• Support discovery processes, integrations, and data imports to populate and update the CMDB.
• Monitor CMDB health, identify data quality issues, and assist in remediation efforts.
• Collaborate with IT teams to ensure CI (Configuration Item) relationships are properly defined and maintained.
• Assist in developing reports, dashboards, and metrics related to CMDB health and usage.
• Document processes, procedures, and best practices for CMDB administration.
• Provide day-to-day operational support for ServiceNow CMDB-related requests and incidents.

Qualifications And Skills

• 1–3+ years of experience with ServiceNow or other ITSM platforms.
• Basic understanding of ITIL processes, especially Configuration Management and Asset Management.
• Familiarity with ServiceNow Discovery, Service Mapping, or integration tools.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and collaboration skills.
• Experience with IT Asset Management (ITAM) or IT Operations Management (ITOM).

Additional Requirements

SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].