ServiceNow Architect

Uniphar Group; Dublin; On-site; EUR 110,000 - 140,000; Full time

Job summary

Uniphar CityWest in Ireland is seeking an experienced ServiceNow Architect to lead the design and strategic development of our new ServiceNow instance. You will collaborate with our consultancy partner and internal stakeholders to ensure a scalable, secure platform aligned with long‑term ITSM and enterprise service management goals.

A key responsibility is establishing a robust reporting framework to support operational insights, compliance, and strategic decision‑making, including governance

Qualifications

• Proven experience as a ServiceNow Architect in enterprise environments.
• Deep understanding of ServiceNow platform capabilities and limitations.
• Strong experience with ITSM processes and ServiceNow modules.
• Expertise in ServiceNow reporting tools including Performance Analytics, Reporting, and Dashboards.

Responsibilities

• Define and maintain the overall architecture of the ServiceNow platform.
• Lead the design and implementation of core ITSM modules (Incident, Problem, Change, Request, CMDB).
• Architect and oversee the development of a comprehensive reporting and analytics framework using Performance Analytics, Reporting, and Dashboards.
• Collaborate with stakeholders to gather requirements and translate them into scalable solutions.
• Ensure platform governance, security, and performance best practices are followed.
• Design and oversee integrations with third‑party systems (e.g., monitoring tools, HR, finance).
• Develop a roadmap for future module adoption (ITOM, ITBM, HRSD, CSM, etc.).
• Provide technical leadership and mentorship to ServiceNow developers and administrators.
• Conduct architectural reviews and ensure alignment with enterprise IT strategy.
• Stay current with ServiceNow releases and recommend adoption strategies.

Skills

ServiceNow Architect

ITSM

Performance Analytics

Reporting & Dashboards

Flow Designer

IntegrationHub

JavaScript

Glide

CMDB design

Stakeholder management

Tools

ServiceNow Reporting Tools

CMDB

Job description

CityWest

As the ServiceNow Architect, you will lead the design and strategic development of our new ServiceNow instance. You will work closely with our consultancy partner and internal stakeholders to ensure the platform is scalable, secure, and aligned with our long‑term ITSM and enterprise service management goals. A key responsibility will be establishing a robust reporting framework to support operational insights, compliance, and strategic decision‑making.

Full‑time, Permanent

CityWest

As the ServiceNow Architect, you will lead the design and strategic development of our new ServiceNow instance. You will work closely with our consultancy partner and internal stakeholders to ensure the platform is scalable, secure, and aligned with our long‑term ITSM and enterprise service management goals. A key responsibility will be establishing a robust reporting framework to support operational insights, compliance, and strategic decision‑making.

Key Responsibilities

• Define and maintain the overall architecture of the ServiceNow platform.
• Lead the design and implementation of core ITSM modules (Incident, Problem, Change, Request, CMDB).
• Architect and oversee the development of a comprehensive reporting and analytics framework using Performance Analytics, Reporting, and Dashboards.
• Collaborate with stakeholders to gather requirements and translate them into scalable solutions.
• Ensure platform governance, security, and performance best practices are followed.
• Design and oversee integrations with third‑party systems (e.g., monitoring tools, HR, finance).
• Develop a roadmap for future module adoption (ITOM, ITBM, HRSD, CSM, etc.).
• Provide technical leadership and mentorship to ServiceNow developers and administrators.
• Conduct architectural reviews and ensure alignment with enterprise IT strategy.
• Stay current with ServiceNow releases and recommend adoption strategies.

Required Skills & Experience

• Proven experience as a ServiceNow Architect in enterprise environments.
• Deep understanding of ServiceNow platform capabilities and limitations.
• Strong experience with ITSM processes and ServiceNow modules.
• Expertise in ServiceNow reporting tools including Performance Analytics, Scheduled

Reports, And Dashboards

• Experience with scripting (JavaScript, Glide), Flow Designer, and IntegrationHub.
• Familiarity with ServiceNow data models, CMDB design, and service mapping.
• Excellent communication and stakeholder management skills.
• ServiceNow Certified System Administrator and Certified Application Developer (preferred).
• ServiceNow Certified Technical Architect (highly desirable).

Uniphar – Who We Are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco‑medical manufacturers across multiple geographies, enabled by our cutting‑edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Supply Chain & Retail

Supply Chain Services provides both pre‑wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar‑owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.

Pharma – On Demand

The On‑Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture. We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate. Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long‑term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision‑making process.