Service Team Leader

Rentokil Initial Careers; Dublin; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Company Vehicle

Uniform

RI Rewards

Relocation support up to £5,000

Bonus/OTE

Employee Assistance Programme

Pension scheme

Leads commission

Five extra days leave after five years

Refer a Friend reward £1,000

Job summary

Rentokil Initial is seeking a Service Team Leader at our Dublin branch to support operations and organise the Service Driving team. You will plan routes, manage drivers, handle customer queries, and drive improvements in service quality.

This full-time role offers a competitive salary starting at €33,000 per annum with bonuses/OTE to €34,500, company vehicle, uniform, and RI Rewards. Training and development are provided, with potential relocation support where applicable.

Qualifications

• Demonstrated leadership skills in a working environment.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and adapt quickly.
• Experience in managing within a service delivery environment (training provided).
• Flexibility with working patterns to support business needs.
• Willingness to pass Garda Vetting check where applicable.

Responsibilities

• Plan and organise routes for drivers.
• Organise the fleet of vehicles.
• Manage a number of drivers within the branch.
• Deal with customer complaints and queries.
• Identify ways to improve the quality and efficiency of customer service.
• Provide support and development for colleagues in the branch.
• Keep relevant documentation up to date including vehicle information.
• Occasionally cover driving routes.
• Implement driver best practice and monitor performance, including product knowledge and service expectations.

Skills

Leadership

Customer service

Communication

Driving licence

Fast-paced work

Initiative

Team development

Garda Vetting readiness

Job description

Join Our Team and Make a Difference! We are currently seeking a Initial Washroom Service Team Leader

Join Our Team and Make a Difference! We are currently seeking a Service Team Leader to join our dedicated team at the Dublin branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of €33,000 per annum
• Bonus and commission schemes available: OTE €34,500 per annum
• Benefits: Company Vehicle, Uniform and access to RI Rewards
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in
• Work-Life Balance: Full-time, permanent role working Monday to Friday!
• Industry-Leading Training: Receive top-notch training to support our customers' needs

The Service Team Leader Role

As a Service Team Leader, you will support the branches' operations and organise the Service Driving team. Key responsibilities include:

• Planning and organising routes for our drivers
• Organising the fleet of vehicles we have
• Managing a certain number of drivers within the branch
• Dealing with customer complaints and queries
• Identifying ways to improve the quality and efficiency of customer service
• Providing support and development for colleagues in the branch
• Keeping relevant documentation up to date including vehicle information
• On occasions, you may need to cover driving routes
• Implements driver best practice and monitors performance of drivers, including the development of product knowledge, service expectations and and vehicle specifications

Requirements

• Full UK driving licence held for more than two years, with no more than six penalty points
• Have demonstrated leadership skills in a working environment
• Have the ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment
• Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on
• Demonstrate excellent customer service and communication skills
• Flexibility with working patterns to support business needs
• Ability to use own initiative and have a positive ‘can do' attitude
• Pride in the job you do
• You may be required to pass a Garda Vetting Check check depending on the role you have applied for

Service Team Leader Benefits

• A competitive salary package
• Additional opportunities to earn more with regular bonus and commission schemes
• Salary grading system - linked to performance for those keen to develop their career within our business
• Enrolment in our company pension scheme
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
• Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers
• Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.

A Company Putting "People First"

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is one the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here