Service Now Architect

Eir evo talent; Dublin, Sligo, Cork; Hybrid; EUR 80,000 - 100,000; Full time

Job summary

A prominent recruitment agency is currently seeking a ServiceNow Architect for a hybrid role in Dublin. The ideal candidate will have extensive experience with the ServiceNow platform, leading ITSM module implementations, and developing analytics frameworks. Key responsibilities include defining the ServiceNow architecture, collaborating with stakeholders, and ensuring best practices in governance and security. This position requires strong communication skills and a ServiceNow certification.

Qualifications

• Proven experience as a ServiceNow Architect in enterprise environments.
• Deep understanding of ServiceNow platform capabilities and limitations.
• Strong experience with ITSM processes and ServiceNow modules.

Responsibilities

• Define and maintain the overall architecture of the ServiceNow platform.
• Lead the design and implementation of core ITSM modules.
• Develop a roadmap for future module adoption and provide technical leadership.

Skills

ServiceNow platform capabilities

ITSM processes

ServiceNow reporting tools

Scripting (JavaScript, Glide)

Stakeholder management

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ServiceNow Certified Technical Architect

Job description

eir evo talent are currently recruiting for a ServiceNow Architect for our client in Dublin, this is a permanent, hybrid role.

Key Responsibilities

• Define and maintain the overall architecture of the ServiceNow platform.
• Lead the design and implementation of core ITSM modules (Incident, Problem, Change, Request, CMDB).
• Architect and oversee the development of a comprehensive reporting and analytics framework using Performance Analytics, Reporting, and Dashboards.
• Collaborate with stakeholders to gather requirements and translate them into scalable solutions.
• Ensure platform governance, security, and performance best practices are followed.
• Design and oversee integrations with third-party systems (e.g., monitoring tools, HR, finance).
• Develop a roadmap for future module adoption (ITOM, ITBM, HRSD, CSM, etc.).
• Provide technical leadership and mentorship to ServiceNow developers and administrators.
• Conduct architectural reviews and ensure alignment with enterprise IT strategy.
• Stay current with ServiceNow releases and recommend adoption strategies.

Required Skills & Experience

• Proven experience as a ServiceNow Architect in enterprise environments.
• Deep understanding of ServiceNow platform capabilities and limitations.
• Strong experience with ITSM processes and ServiceNow modules.
• Expertise in ServiceNow reporting tools including Performance Analytics, Reporting, and Dashboards.
• Experience with scripting (JavaScript, Glide), Flow Designer, and IntegrationHub.
• Familiarity with ServiceNow data models, CMDB design, and service mapping.
• Excellent communication and stakeholder management skills.
• ServiceNow Certified System Administrator and Certified Application Developer (preferred).
• ServiceNow Certified Technical Architect (highly desirable).

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.

eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.

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