Service Desk Engineer

Westbourne IT Global Services; Cork; On-site; EUR 35,000 - 45,000; Full time

Job summary

A leading IT services provider in Cork is seeking a skilled Level 2 Deskside Support Engineer to provide onsite technical support. In this role, you will assist end-users with hardware and software issues, maintaining and troubleshooting IT assets. Candidates should have 2-4 years of experience in IT support and relevant IT certifications. This is a full-time, permanent position with a focus on problem-solving and communication skills.

Qualifications

• 2-4 years of experience in Deskside/IT Support.
• Strong understanding of desktop environments and hardware diagnostics.
• Experience with application troubleshooting.

Responsibilities

• Provide hands-on support for hardware like desktops and printers.
• Handle escalated issues from Level 1 and resolve complex incidents.
• Install and troubleshoot Windows operating systems.

Skills

Troubleshooting skills

Interpersonal communication

Proficiency in Windows 10/11

Active Directory

Office 365

Education

Relevant IT certifications (CompTIA A+, Microsoft, etc.)

Tools

SCCM

Intune

Job description

Job Title: Level 2 Deskside Support Engineer

Location: Cork (Onsite 5 days - some day time shift hours)

Type: Full-time | Permanent

Job Summary:

We are looking for a skilled Level 2 Deskside Support Engineer to provide advanced onsite technical support to end-users in our Cork office. This role requires a strong understanding of desktop environments, hardware diagnostics, and application troubleshooting.

Key Responsibilities:

• Provide hands-on support for hardware (desktops, laptops, printers, mobile devices)
• Handle escalated issues from Level 1 and resolve more complex incidents
• Install, configure, and troubleshoot Windows operating systems, business applications, and security software
• Maintain, upgrade, and repair IT assets and peripherals
• Support remote access tools (VPN, Citrix, remote desktop)
• Collaborate with infrastructure, network, and application teams as needed
• Maintain documentation and update asset management systems

Requirements:

• 2-4 years of experience in Deskside/IT Support
• Proficiency in Windows 10/11, Active Directory, and Office 365
• Strong troubleshooting skills with desktop hardware and software
• Familiarity with SCCM, Intune, or similar device management tools
• Strong interpersonal and communication skills
• Relevant IT certifications (CompTIA A+, Microsoft, etc.) preferred