Senior Workplace Manager

TikTok; Dublin; On-site; EUR 65,000 - 100,000; Full time

Job summary

TikTok is seeking a Workplace Services leader to drive an exceptional workplace experience across regional offices in Ireland. You will oversee vendor teams, manage budgets, and collaborate with cross-functional groups to optimise space and culture.

The role focuses on data-driven insights, project leadership, and continuous improvement of workplace programs to support productivity and cost-efficiency.

Qualifications

• Bachelor's degree.
• Holistic workplace, office management, community, events and facilities experience.
• Excellent communication, interpersonal and presentation skills.
• Strong leadership, development, business-partner and stakeholder-management skills.
• Project/programme management and strong problem-solving skills; excellent judgment, decision-making and influencing skills, particularly in complex situations.
• Ability to work from the office five days a week and travel internationally as required by the business.

Responsibilities

• Lead and develop vendor teams across locations, improving maintenance reporting, on-call communications, and office services.
• Oversee vendor performance, SLAs, and contract negotiations to optimize workplace services.
• Develop and manage budgets, inventory, and office supplies across regional offices.
• Collaborate with Catering, Real Estate, EHS, Security, and IT to enhance space use and culture.
• Analyse data and create reports to drive data-driven improvements.
• Lead full-cycle projects like moves, programmes, and regional events.
• Drive continuous improvement and growth of workplace solutions.

Skills

Leadership

Vendor management

Budgeting

Data analysis

Project management

Stakeholder management

Education

Bachelor's degree

Job description

Responsibilities

The Workplace Services team takes the lead in developing an exceptional workplace experience across our regional offices. They drive workplace strategy, optimise performance, and enhance productivity and cost-efficiency. Through innovative programs and initiatives, they create a unique and user-centric workplace journey. They collaborate with cross-functional teams to maximise space utilisation and efficiency for all workplace users. The team also oversees essential services and continuously evolves its approach to elevate the company culture and foster a vibrant work environment.

• Leadership: Lead and develop vendor teams that support workplace services for one or more locations, including maintenance reporting, ticketing systems, operational improvements, on-call communications, group forums and office services.
• Vendor Management: Oversee vendor and supplier teams, KPI performance, contract negotiations, service level agreements and performance reviews to optimise workplace services (e.g., cleaning, service contractors).
• Budget & Inventory Management: Develop, manage, analyse and optimise investments/savings through cost control and expense tracking; ensure regional offices have required supplies, inventory and stock, including company-level displays and signage.
• Company Culture, Partnership & Space Optimisation: Apply an employee- and business-first mentality to create a welcoming, user-centric environment; partner with cross-functional teams (Catering Services, Real-Estate & Facilities, EHS, Physical Security, IT) to enhance space utilisation, productivity and the overall workplace experience; and support events, community activities, well-being and merchandise initiatives that uplift the workplace experience.
• Data Analysis & Insights: Research and analyse data to propose insights and improvements through reports, simplified visual representations and other quantitative and qualitative means to drive data-driven results and proposals.
• Project Management: Lead and support full-cycle small and large-scale projects (e.g., office moves, internal programmes, regional events) with project governance, tracking, reporting, management and execution to deadlines.
• Continuous Improvement & Growth Mindset: Is innovative and solution-focused; identifies business opportunities and continuously improves, develops and implements workplace solutions and programmes that enhance employee productivity and company growth.

Minimum Qualifications

• Bachelors (BA) degree.
• Holistic workplace, office management, community, events and facilities experience.
• Excellent communication, interpersonal and presentation skills.
• Strong leadership, development, business-partner and stakeholder-management skills.
• Project/programme management and strong problem-solving skills; excellent judgment, decision-making and influencing skills, particularly in complex situations.
• Ability to work from the office five days a week and travel internationally as required by the business.

Preferred Qualifications

• Integrated Facilities Management (IFM) contractor/vendor experience, plus finance/budget/P&L management experience.
• Strong ownership, data and insight skills; integrates and applies strategic and operational thinking in daily practices and projects.
• Experience or potential to act at a regional level to influence and drive decisions and programmes.
• IFMA, BOMA, CoreNet, PMP, or other industry-equivalent certifications preferred.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.