Senior Technical services engineer

eBay Inc.; Ireland; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

eBay Inc. is seeking a Senior Technical Services Engineer within TechOps in Dublin. You will own complex issue triage, drive end‑to‑end bug lifecycles in Jira, and partner with Engineering and cross‑functional teams to improve site reliability and performance.

You’ll leverage data dashboards, automation, and AI to detect, triage, and prevent issues while communicating progress and driving continuous improvements in a hybrid work model.

Qualifications

• 3+ years in technical operations / support engineering.
• Bachelor’s/Master’s in Computer Science, Engineering or related field.
• Strong Jira experience (workflows, dashboards, reporting).
• Experience driving process improvements and cross‑team collaboration.

Responsibilities

• Own complex issue diagnosis and triage leadership.
• Drive end‑to‑end bug lifecycle in Jira (prioritization, SLAs, workflows).
• Partner with Engineering, GCX, and cross‑functional teams; lead communications.
• Improve triage quality and maintain knowledge (KEDB/Wiki).
• Build dashboards to identify trends and drive decisions.
• Lead automation and AI initiatives to improve efficiency.

Skills

Jira experience

Data analysis

Scripting (SQL, Python, JavaScript)

AI & automation

Cross-team collaboration

APIs

Education

Bachelor’s/Master’s in CS/Engineering

Tools

GitHub

Kibana

Atlassian Analytics

Job description

Senior Technical Services Engineer, TechOps

Location: Dublin, Ireland

Job Type: Full-time, Hybrid

About the Team and the Role

Cloud Engineering & TechOps plays a critical role in protecting customer experience and enabling business growth by ensuring site reliability and fast issue resolution. Through strong partnerships with Engineering and GCX, the team drives data‑driven operations, proactive issue detection, and continuous platform improvements at scale.

As a Senior Technical Services Engineer (Bug Lead), you will act as a technical problem solver and innovation driver, leading the triage of complex site issues while building smarter, scalable solutions. You’ll transform how issues are detected, triaged, and prevented, using data, automation, and AI—making a direct impact on customer experience, site health, and business outcomes.

Key Responsibilities

• SME & Triage Leadership: Own complex issue diagnosis, lead deep dives, and act as escalation point for critical site issues
• Operational Excellence: Drive and optimize the end‑to‑end bug lifecycle in Jira (prioritization, SLAs, workflows, quality)
• Customer Management: Partner with Engineering, GCX, and cross‑functional teams; lead communications and bug review cadences
• Quality & Enablement: Improve triage quality, coach teams, and maintain clear, actionable knowledge (KEDB/Wiki)
• Data & Insights: Build and Use data and dashboards to identify trends, improve performance, and drive decisions
• Automation & Innovation: Lead automation and AI initiatives; drive shift‑left and efficiency at scale
• Projects & Change: Support product launches and lead process/tooling improvements

Requirements

• 3+ years in technical operations / support engineering
• Bachelor’s/Master’s in Computer Science, Engineering or related field
• Strong Jira experience (workflows, dashboards, reporting)
• Experience driving process improvements and cross‑team collaboration
• Basic understanding of web technologies (APIs, frontend/backend)
• Hand‑on knowledge of scripting (e.g., SQL, Python, JavaScript) with experience in AI/automation initiatives and tooling (GitHub, Kibana)
• Experience in data analysis and reporting (Atlassian Analytics, dashboards, or similar tools)

What You Bring

• Strong problem‑solving and analytical thinking
• High ownership and ability to drive initiatives end‑to‑end
• Passion for automation, AI, and continuous improvement
• Excellent communication and partner management skills

Nice to have

• Experience in e‑commerce or large‑scale platform operations

What Success Looks Like

• Faster, more accurate triage and resolution of complex issues
• Improved quality, SLA alignment, and reduced backlog
• Increased shift‑left resolution and reduced dependency on Engineering
• Strong adoption of automation and AI‑driven efficiencies, reducing manual effort
• Site Bugs recognized as a proactive, data‑driven function

Location and work model

This role follows eBay’s hybrid work model, requiring three days per week onsite in the Dublin office (unless otherwise stated). Occasional travel may be required for global collaboration and team summits.

Equal Opportunity Statement

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

About eBay

eBay Inc. (NASDAQ: EBAY) is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

Additional Information

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