Senior Site Reliability Engineer - Platform Reliability (Resilience)

Elastic; Ireland; Remote; EUR 98,000 - 127,000; Full time

Job summary

Elastic, the Search AI Company, is seeking a Site Reliability Engineer to help scale and secure the multi-cloud platform powering Elastic Cloud Hosted and Serverless solutions.

You will lead automation efforts to guarantee reliability, grow global infrastructure, and collaborate in a distributed team with on-call responsibilities. The role emphasizes inclusive communication and drive for operational excellence.

Qualifications

• Experience driving platform reliability and customer-first problem solving.
• Background in software engineering to collaborate with engineers on solutions.
• Experience with public cloud and managed Kubernetes is advantageous.
• Experience working in distributed or remote teams is desirable.
• Strong ability to communicate inclusively to uplift others.

Responsibilities

• Lead engineering initiatives to automate system engineering for reliability.
• Grow platform infrastructure by developing and maintaining software, tooling and automations.
• Promote collaboration and operational excellence within the team.
• Respond to and prevent incidents; participate in on-call follow-the-sun rotation.

Skills

Platform reliability

Public cloud

Kubernetes

Golang

Docker

Incident management

Linux administration

Monitoring / observability

Leadership / coaching

Tools

Terraform

Crossplane

Elastic Stack

Prometheus

Graphite

InfluxDB

Docker

Job description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

As part of the Platform Engineering department, the SRE team is designing, building, scaling and maturing the multi-cloud platform for hosting internal and external services such as the Elastic Cloud Hosted and Serverless . We develop and extend new software and tools that support the rest of the infrastructure, so that we can rapidly deploy products from all corners of Elastic. We want your experience and recommendations to offer a truly exceptional customer experience!

What you will be doing

• Taking an engineering approach in leading technical initiatives for automating system engineering efforts to guarantee the reliability of the global Elastic infrastructure. .
• Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, tooling and automations.
• Using an inclusive approach at championing an environment focused on collaboration, operational excellence, and uplifting others.
• Responding to and preventing repeated customer impact in response to major incidents and prioritised problem management. Our on call rotation uses follow-the-sun model where everyone participates in it in (mostly) their working hours.

What you bring

• Success and lessons of experiences from striving for 'progress not perfection' in the name of Platform reliability. We want to hear about your customer first approach in solving operational problems with a SRE perspective.
• A background in software engineering to collaborate with engineers to expertly identify, implement and deliver solutions. An experience in public cloud and managed Kubernetes services is advantageous.
• Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships. Examples of working in distributed teams or working remotely is desirable.

Bonus Points

• You don't need to have all of these items, but these represent the types of work you will do as a Site Reliability Engineer at Elastic.
• You have operated a SaaS product in a public cloud ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform
• You have built or operated a Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it.
• You have written non-trivial programs in Golang or other programming languages.
• You have worked with containerized services (such as Docker.)
• You have proven experience in leading and improving alerting and major incident management standard processes metrics systems (e.g. Elastic Stack, Graphite, Prometheus, Influx) to diagnose issues and quantify impacts to present to others at varying level of the organization.
• You have experience in system administration with professional skills in Linux on distributed systems at scale.
• You have diagnosed or designed, implemented and created solutions with the Elastic Stack.
• You are experienced in thriving in a self-organizing and sharing in a globally distributed team environment.
• You strengthen team members in bringing out the best of each other by uplifting others with coaching and mentoring.

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

At Elastic, our compensation philosophy aims to provide fair, competitive and transparent remuneration. Salary ranges are established based on a combination of external market benchmarks, internal pay equity considerations, and the responsibilities and complexity associated with each role. This approach helps ensure consistency across comparable roles while remaining competitive within the relevant labour markets.

The typical starting salary range for this role is

• €98.400 - €126.900 EUR

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just