Senior Retail Sales Mangager

Juvi; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Juvi, a premium Irish retailer, seeks a Senior Retail Sales Manager to lead the DAYT watch concession and oversee the JUVI jewellery operation in Arnotts, Dublin.

You will drive sales growth, set KPIs, and lead a high-performing team, ensuring exceptional customer experiences across both brands while maintaining operational excellence and strong supplier relationships.

Qualifications

• Minimum four years of management experience in retail, preferably luxury or fashion.
• Proven track record of achieving sales targets and KPIs.
• Strong leadership, coaching and team development skills.
• Excellent communication and customer service focus.
• Experience managing multiple brands or departments is a plus.

Responsibilities

• Lead DAYT watch concession and JUVI jewellery retail operations.
• Drive sales growth and manage commercial planning.
• Set and monitor sales targets, KPIs and budgets.
• Develop and coach store teams to high performance.
• Analyse performance data to identify growth opportunities.
• Maintain high standards of customer service and store presentation.
• Oversee recruitment, onboarding and staff development.

Skills

Leadership

Sales leadership

Customer experience

Retail operations

People development

Job description

We are an established Irish retailer specialising in premium watches and fine jewellery. We are

seeking an experienced, commercially driven and customer-focused Senior Retail Sales Manager to

lead the continued growth and success of our retail business.

This is a senior leadership role with primary responsibility for our flagship DAYT watch concession,

while also overseeing the wider JUVI jewellery retail operation within Arnotts. Working closely with

the business owners and existing management team, the successful candidate will be responsible for

driving sales performance, maintaining operational excellence, developing high-performing teams

and delivering an outstanding customer experience across both brands.

The successful candidate will combine strong commercial acumen with hands-on retail leadership.

They will lead and develop store teams, analyse business performance, identify opportunities for

growth, implement commercial initiatives and ensure the business consistently delivers against its

sales, operational and customer service objectives.

Key Responsibilities

Lead the day-to-day operation and commercial performance of the DAYT watch concession while

providing management oversight of the JUVI jewellery retail business.

Drive sales growth and profitability through effective leadership, commercial planning and strong

operational execution.

Set, monitor and achieve sales targets, KPIs and business objectives across both brands.

Lead, coach and develop the retail management team, creating a positive, high-performing

culture built on accountability and continuous improvement.

Work closely with the business owners to develop business strategies, review performance and

identify opportunities for future growth.

Analyse sales reports, customer trends and commercial data to inform decision-making and

Build and maintain strong relationships with suppliers and brand partners, negotiating where

appropriate to support commercial objectives.

Ensure consistently high standards of customer service, creating memorable shopping

experiences that reflect the premium nature of both brands.

Lead by example on the shop floor, supporting the team during busy trading periods and

demonstrating excellence in customer engagement.

In collaboration with the Operations Manager, oversee recruitment, onboarding, training and

ongoing development of retail staff.

Oversee staff rotas, manage workforce planning and performance management to ensure

optimum productivity and customer service.

Oversee stock management, inventory accuracy, ordering, stocktakes and loss prevention

procedures.

Ensure visual merchandising, store presentation and brand standards are maintained to the

highest level.

Maintain compliance with company policies, health and safety requirements and retail best

practice.

Core Skills/ Attributes

The successful candidate will demonstrate:

Proven leadership skills with the ability to motivate, coach and retain high-performing teams.

Strong commercial awareness with a track record of delivering sustained sales growth and

achieving ambitious KPIs.

Excellent organisational and planning skills, with the ability to manage multiple priorities in a fast-

paced retail environment.

Outstanding communication and interpersonal skills, with the confidence to build strong

relationships at all levels.

A genuine passion for luxury watches, jewellery and delivering exceptional customer experiences.

A consultative sales approach, with the ability to understand customer needs and recommend

the most suitable products.

Excellent analytical and problem-solving skills, using data to support commercial decision-making.

High levels of professionalism, integrity and attention to detail.

A proactive, adaptable approach with the confidence to take ownership and make informed

decisions.

Strong knowledge of retail operations, including stock control, merchandising, workforce

planning and operational compliance.

Qualifications

A minimum of four years' management experience within retail, preferably within the luxury,

premium, watch, jewellery or fashion sectors.

Proven experience leading teams to consistently achieve and exceed sales targets and key

performance indicators.

Demonstrated success in coaching, mentoring and developing retail managers and sales teams.

Experience managing multiple brands, departments or retail locations would be advantageous.

Strong understanding of retail financial performance, including sales reporting, margin

management and stock control.

Experience building supplier and brand relationships is desirable.

A third-level qualification in Business, Retail Management, Marketing or a related discipline