Senior Reference Data Associate - Nordic Language Requirement

ICE; Dublin; On-site; EUR 45,000 - 55,000; Full time

Job summary

A leading financial data services company based in Dublin seeks an individual to research, analyze, and present reference data for fixed-income securities. The successful candidate will be fluent in English and Norwegian, ideally with knowledge of other Nordic languages. Key responsibilities include interpreting documents, providing customer support, and crafting client-ready responses. Strong analytical skills and proficiency in Excel are essential. Join us to play a vital role in ensuring data accuracy and client satisfaction.

Qualifications

• Experience in fixed-income reference data operations or customer service.
• Ability to work in a fast-paced environment.
• Ability to distill large amounts of information into specific takeaways.

Responsibilities

• Analyze and interpret reference data from various documents.
• Provide customer support for users of ICE products.
• Identify trends and causes of inaccurate or incomplete data.

Skills

Fluent in English

Fluent in Norwegian (minimum B2)

Strong Excel skills

Excellent attention to detail

Excellent written and oral communication skills

Problem-solving skills

Education

BA/BS in Finance, Economics, or equivalent

Job description

Job Purpose

The primary purpose of this position is to research, analyze, interpret, transform, and present reference data for fixed‑income securities, as well as reference data pertaining to the issuers that bring fixed‑income debt to market. The focus of this position is to perform this work with documents in Norwegian and Swedish.

Job Description

The incumbent must successfully complete a three‑month training program that centers on building enough subject‑matter expertise and the utilization of the database(s) of record such that the incumbent can independently analyze legal and financial documents associated with securities containing less complex fixed‑income structures. During training, the incumbent must master all of the subject matter and will be required to pass a series of quizzes and tests as well as achieve the accuracy and timeliness metrics that were established for trainees.

The training curriculum for the associate contains high‑level overviews of the complex structures worked on by more senior personnel as well as reference‑data client use cases so that the incumbent can differentiate between legal and financial language that is relevant to and required by our clients versus jargon describing information that is not required. The incumbent must then apply this foundation of knowledge via a logical sequence of decision‑making events to determine the relevancy of said information to our clients for any of their use cases and, if deemed relevant, determine the appropriate next steps to ensure high client satisfaction levels.

The fixed‑income market consists of over two million active securities, and the reference data provided by ICE Data Services for said securities is used by our clients to make trading decisions, settle trades, make investment decisions, manage portfolios, analyze risk, create security master files, create client statements, and conduct other back‑office functions. Our reference data is also used by internal stakeholders such as the Evaluated Pricing, Index, and Analytics groups; the reference data plays an integral role in determining evaluated prices, deciding whether a security should be added to or deleted from an index, the weighted average of a security within an index, and performing a series of analytical calculations used both internally within ICE and externally by these stakeholders’ clientele.

Responsibilities

• Analyze, interpret, collate, and transform reference data provided in a variety of legal and financial documents, third‑party reports, and vendor information while ensuring that the reference data provided in ICE’s products and services is accurate, comprehensive, and timely (best in class).
• Make sound, subjective decisions when interpreting legal and financial information by utilizing subject‑matter expertise to infer, deduce, and ultimately draw the right conclusions.
• Provide customer support for users of ICE products by resolving inquiries in a timely manner.
• Craft external‑facing responses for clients that submitted inquiries, containing a meaningful, well‑thought‑out answer that restates the challenge, details the analysis performed, and, where appropriate, the methodology used to determine the solution.
• Procure required documents and/or trusted content by conducting creative internet searches and direct outreach to issuers, underwriters, fiduciary agents, and bond counsel.
• Apply problem‑solving skills to identify innovative workflow efficiencies and process improvements that increase accuracy, reduce time to market, and boost productivity.
• Help identify trends and causes of inaccurate or incomplete data.
• Participate in ad‑hoc projects to optimize processes and improve the quality of the data set.
• Create charts, graphs, and presentations for leadership teams.
• Use Excel functions to organize, analyze, and create reference data.

Knowledge And Experience

• Fluent in English and Norwegian (minimum B2 upper intermediate). Knowledge of any other Nordic language (Swedish, Finnish) is an advantage.
• BA/BS in Finance, Economics, or equivalent practical experience.
• Demonstrated, relevant work experience directly working in fixed‑income reference data operations or customer service.
• Ability to work in a fast‑paced, high‑pressure, fluid environment.
• Ability to distill large amounts of information into specific takeaways.
• Excellent attention to detail and a high degree of demonstrated decision‑making and problem‑solving skills.
• Excellent written and oral communication skills with proven ability to craft client‑ready correspondences.
• Eagerness to learn and collaborate with others.
• Strong Excel skills required.