Senior Policy Specialist

Creandum; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

Creandum is looking for a Senior Policy Specialist to join their Trust & Safety team in Dublin. This role involves shaping policies across music, podcasts, and AI content, ensuring user safety. Candidates should have over 3 years of experience in policy development, especially regarding online safety, and must exhibit strong critical thinking and communication skills. The position offers the flexibility of working from home while requiring some in-person attendance for meetings.

Qualifications

• 3+ years of experience in policy development or trust & safety.
• Experience with online safety topics including generative AI.
• Strong critical thinking skills for practical insights.

Responsibilities

• Shape and enforce policies for music, podcasts, and user-generated content.
• Research and draft policies that scale globally.
• Lead initiatives for clarity and consistency in policy enforcement.

Skills

Policy development

Trust & safety

Cross-functional communication

Critical thinking

Job description

We are seeking an outstanding Senior Policy Specialist to join our growing Trust & Safety team. As a Senior Policy Specialist, you will play a key role in how we define, enforce, and communicate our stance on policy issues that impact users across music, podcasts, AI features, and all forms of user-generated content.

The Trust & Safety team plays a critical role in protecting the experience of millions of listeners, creators, and partners across Spotify. We work across music, podcasts, and emerging AI-driven features to define how safety shows up in our products. This team sits at the intersection of policy, product, and operations, partnering across the business to ensure our platform remains safe, creative, and inclusive for everyone.

What You’ll Do

• Help shape how Spotify defines and enforces policies across music, podcasts, AI features, and user-generated content
• Research, draft, implement, and iterate on content and generative AI policies that can scale globally
• Partner with Product, Legal, Operations, and Engineering teams to align on policy direction and enforcement strategies
• Review new product features and launches, ensuring user safety is considered from the start
• Lead cross-functional initiatives to improve policy clarity, enforcement consistency, and user protection
• Conduct risk assessments, contribute to red-team exercises, and stay ahead of emerging online safety trends
• Lead high-priority or sensitive investigations into potential policy violations
• Identify opportunities to improve policies and workflows based on data, feedback, and operational insights

Who You Are

• You have 3+ years of experience working on policy development, enforcement, or trust & safety in a global context
• You are experienced with online safety topics, including generative AI, free expression, and user protection
• You know how to navigate ambiguity and bring structure to complex, evolving problem spaces
• You are comfortable influencing cross-functional stakeholders and aligning teams with different priorities
• You communicate clearly and effectively, adapting your style to different audiences
• You have strong critical thinking skills and can translate insights into practical improvements
• You have experience managing multiple projects across time zones and driving them to completion
• You are comfortable handling high-pressure situations, including escalations and crisis scenarios
• You care deeply about building safe and inclusive online communities

Where You’ll Be

• This role is based in Dublin
• We offer you the flexibility to work where you work best! There will be some in-person meetings, but still allows for flexibility to work from home.

Spotify is an equal opportunity employer.