Senior Manager, Digital CX & Ecommerce (Hybrid)

Musgrave Group Plc; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

A leading family-owned business in Dublin is seeking a Digital Customer Experience Senior Manager to shape and deliver a seamless customer-centric digital experience. Responsibilities include defining the digital strategy, leading cross-functional teams, and managing eCommerce initiatives. The successful candidate should have proven leadership experience in digital transformation, a strong understanding of eCommerce platforms, and excellent communication skills. This role operates under a hybrid working model, offering opportunities for professional growth and collaboration.

Benefits

Career Development

Collaborative Environment

Innovation Focus

Community Focus

Qualifications

• Proven experience in digital transformation and customer experience leadership.
• Excellent stakeholder management and communication skills.
• Ability to lead large-scale projects and manage cross-functional teams.

Responsibilities

• Define and execute the digital customer experience strategy.
• Lead cross-functional teams to deliver scalable digital solutions.
• Drive the migration of customers to the digital channel.

Skills

Digital transformation leadership

eCommerce platforms understanding

UX principles

Data analytics

Stakeholder management

Project management

Commercial acumen

Education

Third-level qualification in Digital Marketing, Business, IT

Advanced certifications in UX, eCommerce, Digital Strategy

Job description

A leading family-owned business in Dublin is seeking a Digital Customer Experience Senior Manager to shape and deliver a seamless customer-centric digital experience. Responsibilities include defining the digital strategy, leading cross-functional teams, and managing eCommerce initiatives. The successful candidate should have proven leadership experience in digital transformation, a strong understanding of eCommerce platforms, and excellent communication skills. This role operates under a hybrid working model, offering opportunities for professional growth and collaboration.