Senior Global Escalations Lead for Critical Accounts

Cerebras; Ireland; On-site; EUR 80,000 - 100,000; Full time

Job summary

A leading tech company in Ireland seeks a Senior Critical Accounts Escalation Manager to handle key customer escalations and ensure resolution of critical issues. You will work closely with various teams and lead initiatives to improve customer satisfaction while managing executive-level challenges. The ideal candidate has over 3 years in escalation management and is skilled in technical communication and problem-solving.

Qualifications

• 3+ years of Escalation Management experience.
• Proven experience in managing Critical Customer situations.
• Strong understanding of Data Center, Storage, Networking, Virtualization technologies.

Responsibilities

• Drive progress and resolution of customer's critical issues.
• Lead cross-functional teams to address critical situations.
• Communicate critical issue status to executive staff.

Skills

Cross-functional collaboration

Analytical skills

Technical communication

Problem-solving

Customer-first approach

Education

BA/BS in computer science or equivalent

Job description

A leading tech company in Ireland seeks a Senior Critical Accounts Escalation Manager to handle key customer escalations and ensure resolution of critical issues. You will work closely with various teams and lead initiatives to improve customer satisfaction while managing executive-level challenges. The ideal candidate has over 3 years in escalation management and is skilled in technical communication and problem-solving.