Senior Fulfilment Specialist

Bank of America Merrill Lynch; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading global financial institution in Dublin is seeking a Senior Fulfilment Advisor to assist in the implementation of treasury solutions. This role involves managing client relationships and ensuring successful project coordination. The ideal candidate will bring extensive client-facing experience and knowledge of Treasury Management products. Competitive benefits are offered, including private healthcare and an inclusive family leave policy.

Benefits

Private healthcare

Competitive pension plan

Paid maternity and paternity leave

Flexible benefits selection

Employee Assistance Program

Qualifications

• Demonstrate extensive experience with client-facing roles.
• Experience dealing with corporate clients in a positive manner.
• Project management experience in cash management solutions.

Responsibilities

• Project manage the implementation of treasury solutions for clients.
• Create and agree on implementation delivery timelines.
• Coordinate with internal Business Partners.

Skills

Client-facing experience

Treasury Management products

Project management skills

Problem-solving skills

Tools

Microsoft Excel

Job description

Job Description

Job Title: Senior Fulfilment Advisor

Corporate Title: Officer

Location: Dublin

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview

Our Central Park office in Leopardstown, boasts modern facilities based in Dublin’s premium business park. With an onsite gym and staff restaurant, all your daily needs are conveniently catered for. Travel options include the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park. We also provide tax saver tickets as part of our award‑winning benefits package, which means getting to work has never been so easy.

Role Description

Here at our Chester office, we’re currently seeking an Implementation Advisor to join our rapidly expanding Treasury Services team. Working with our varied multi‑national client base you’ll provide day‑to‑day account servicing and management, resolve inquiries, manage the coordinated response and resolution of complex issues, and build solid and profitable relationships.

Whether you’re already working within Treasury Management or have had exposure to electronic operational cash management – if you’re a client professional looking to develop a career in banking then we’d love to hear from you. We’re particularly interested in those with stakeholder management skills and who are used to working in a fast‑paced environment.

In return we not only offer the training and support you’d expect from a leading global bank but also the opportunity to grow your career right here in Chester. With exposure to a variety of financial products and the continued year‑on‑year growth of the team, we can offer excellent mobility and development.

Responsibilities

• Project manage the implementation of treasury solutions with new and existing clients to Bank of America – covering core product solutions / service offerings
• Work in partnership with the client to create and agree an implementation delivery timeline, clearly communicate the project status, identify issues, resolution steps and deadlines
• Coordinate with internal Business Partners as necessary
• Attend conference calls where specific cash management and client knowledge will assist with the execution of the solution
• Provide support and guidance to Sales Officers where required/requested during the sales process

What we are looking for

• Demonstrate extensive experience with client‑facing roles, both orally and written, preferably within a similar client servicing function.
• Experience dealing with corporate clients at all levels in a positive and professional manner, with the ability to work under pressure
• Experience in Treasury Management products
• Project management/process coordination experience concentrating on cash management solutions for corporate organisations, including exposure to elements such as electronic payments, SWIFT messaging, BACS, CHAPS, Foreign Exchange (FX) and Money Markets (MM)

Skills that will help

• Self‑motivation, flexibility and ability to work independent of direct supervision
• Problem‑solving/analytical and organizational skills
• General PC, Windows and Excel knowledge

Benefits of working at Bank of America

Ireland

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness, with the option to purchase a screen for your partner.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• We offer 26‑weeks paid maternity leave, 16‑weeks paid paternity leave and inclusive family leave arrangements for working parents and carers, including 20 days of back‑up childcare, access to school holiday clubs and 20 days of back‑up adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances, including access to a wellbeing account, travel insurance, critical illness, cycle to work and TaxSaver tickets.
• Access to an Employee Assistance Program for confidential support and help for everyday matters.
• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.
• Ability to donate to charities of your choice and the bank will match your contribution.
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America

Good conduct and sound judgment is crucial to our long‑term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind‑set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal‑opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, membership of the Traveller community, age, sexual orientation, pregnancy or maternity, civil status, socio‑economic background, family status or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.