Senior FlashArray Technical Services Engineer - Ireland

Pentair; Dublin; On-site; EUR 85,000 - 110,000; Full time

Job summary

Everpure Senior Technical Service Engineer role in Dublin, Ireland, supports the FlashArray line within a fast-paced 24x7 team. The position emphasizes deep technical expertise across hardware, software, and networking, with opportunities to mentor junior engineers, and to interact with multiple internal teams to resolve complex customer issues.

The role is predominantly in-office at the Dun Laoghaire location, with potential for after-hours support and activities across time zones.

Qualifications

• Minimum 3 years of experience in customer-facing, technical support work.
• Subject Matter Expert in one or more technologies.
• Proven ability to resolve customer problems and escalations.
• Experience in troubleshooting across a multi-platform environment.
• Experience in supporting both hardware and software products.

Responsibilities

• Proactively seek to understand customer expectations.
• Answer and resolve support cases across all severity levels.
• Own and track customer issues using our ticket tracking system.
• Own all customer facing communications, ensuring the message is concise and professional.
• Share and document knowledge via FAQ / KB articles, internal or customer facing.
• Develop junior support engineers through training and coaching.
• Manage multiple projects/support cases simultaneously.
• Champion customer issues internally and represent the company externally.
• Work from the Dun Laoghaire office in compliance with company policies.

Skills

Technical support

Subject Matter Expert

Troubleshooting

Hardware

Software

Networking

Linux

Windows

VMware

Tools

Ticketing system

Job description

Everpure Senior Technical Service Engineer role in Dublin, Ireland, supports the FlashArray line within a fast-paced 24x7 team. The position emphasizes deep technical expertise across hardware, software, and networking, with opportunities to mentor junior engineers, and to interact with multiple internal teams to resolve complex customer issues.

The role is predominantly in-office at the Dun Laoghaire location, with potential for after-hours support and activities across time zones.