Senior Engineering Manager, Customer Runtimes

HostList; Ireland; Remote; EUR 140,000 - 190,000; Full time

Benefits offered by this job

Healthcare insurance

Pension plan

28 days holiday

Equipment provided

Learning & development

Job summary

Pantheon in Ireland is hiring a Senior Engineering Manager for Customer Runtimes, remote-friendly. You will lead a global engineering team building scalable infrastructure supporting Drupal, WordPress, and Next.js sites for thousands of customers.

We seek an experienced leader with strong cloud, distributed systems, and AI tooling fluency, capable of driving architectural decisions, mentoring engineers, and aligning delivery with business goals in a fast-paced, remote-first culture.

Qualifications

• 12+ years in software development with senior engineering leadership.
• 3+ years of direct people management of global teams.
• Proven record of delivering multiple projects with customers and external communities.
• Leading cloud and infrastructure modernization initiatives at scale.
• Strong Agile/Scrum practitioner.

Responsibilities

• Mentor and guide the team through organizational changes while maintaining productivity and morale.
• Manage multiple critical projects with shifting priorities and ensure high-quality delivery.
• Define and align engineering strategy with business goals and customer needs.
• Lead architecture discussions, review code, and maintain technical excellence.
• Collaborate with cross-functional stakeholders to set goals and drive execution.
• Communicate clearly, both verbally and in writing, across senior leadership.

Skills

Team leadership

Cloud architectures

Distributed systems

AI tooling

Agile/Scrum

Python

Go

Communication

Mentoring

On-call management

Tools

Kubernetes

GCP (GKE)

AWS (ECS/EKS)

Terraform

Docker

Redis

MySQL/MariaDB

Job description

/# Senior Engineering Manager, Customer RuntimesRole summaryIreland (Remote)RemotePosted TodaySenior Engineering Manager, Customer Runtimes at Pantheon is a Remote role based in Ireland (Remote).Apply directly on Pantheon's careers site using the official application link below. HostList does not accept applications; we mirror listings from public ATS feeds updated weekly.## Full job descriptionAbout PantheonPantheon brings together exceptional builders who take ownership, drive meaningful impact, and shape what's next for the web. We power more than 300,000 websites globally for organizations including Google, Princeton, Salesloft, Clorox, and the United Nations. Every day, thousands of developers and marketers use our WebOps platform to build, iterate, and scale WordPress, Drupal, and Next.js sites that reach billions of people worldwide. As an employer, we operate with the same philosophy that drives our product: foundation and freedom. Pantheon is a vibrant, remote-forward team of experts who care deeply about their craft and results. Here, you take ownership of work that matters, contribute alongside exceptional people, and see the impact you create.The RoleAs the Senior Engineering Manager for Customer Runtimes, you will lead and manage a sizable team of talented software engineers focused on building the scaled infrastructure services that run the high-impact Drupal, Wordpress, and Next.js sites of our customers. The team is driving an exciting transformation of our most core customer infrastructure to expand our capabilities, leverage best of breed open source technologies, and significantly reduce toil. This critical role is responsible for the health and progress of our largest infrastructure footprint.What You'll Do- Lead and Mentor: Guide the team through organizational changes, challenges, and uncertainties, maintaining productivity and morale. Drive the team's success with hands-on coaching, guidance, and troubleshooting, as you are passionate about mentoring and developing engineering talent.- Execution and Delivery: Manage multiple critical projects with shifting priorities and ensure the team adapts quickly to evolving processes to deliver high-quality work, while considering potential oncall and operational burden.- Strategy and Vision: Understand the organization's objectives and direction, aligning the team's priorities accordingly. You will advocate for changes that benefit the team and the broader organization.- Technical Guidance: Lead architecture discussions, review critical code, provide constructive feedback, and contribute to technical discussions to maintain a high bar for technical excellence.- Collaboration: Craft team and organizational goals, working with immediate team members and cross-functional stakeholders (10-20 individuals) to ensure alignment.- Communication: Clear, confident communication skills, with the ability to explain complex technical concepts effectively both verbally and written.- Direction: Provide clear direction to your team, translating high-level goals into actionable tasks, providing feedback, and ensuring everyone is aligned. You will have autonomy within your team's scope to decide how to allocate work and solve problems while aligning with the overall engineering strategy.What You'll Bring to the TableExperience- 12+ years of experience in software development, with a solid foundation as a Staff or Principal engineer demonstrating deep technical expertise.- 3+ years of direct people management experience, including large global teams, mentoring Staff engineers, and balancing multiple subteams.- Track record of driving performance management and cultivating a high-performance engineering culture, setting clear expectations, delivering candid feedback, and developing engineers at all levels through structured growth and calibration processes.- Proven ability to deliver multiple simultaneous projects successfully, working directly with customers and external communities.- Leading cloud and infrastructure modernization initiatives that span large critical fleets.- AI-native instincts: fluency with AI coding assistants and a point of view on how they change how teams work.- Strong practitioner of Agile, Scrum, or other structured development methodologies.Technical Acumen- Direct experience designing platforms running cloud-based applications at broad scale.- Deep understanding of distributed systems, scalable cloud architectures and cloud technologies, including orchestration services (e.g. Kubernetes/K8S, GCP GKE, AWS ECS/EKS), application services (e.g. Google Cloud Run, AWS Lambda), relational databases (e.g. MySQL, MariaDB, Cloud SQL), and application caches (e.g. Redis, Memcached).- Production experience running and automating large Linux-based fleets using both Infrastructure-as-Code tools like Terraform and dynamic provisioning systems.- Deep understanding of computer science fundamentals, including data structures and algorithms.- Working knowledge of Python, Golang, or other modern programming languages.What We OfferWe have all the usual perks and benefits, but what we can really offer you is a fantastic work environment powered by an amazing team.- Industry competitive compensation and equity plan- Robust vacation package with 28 days of holiday- Private medical and dental coverage- Life and critical illness insurance- Attractive workplace pension scheme- Access to Employee Resource Platform- Top-of-line equipment- Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development- Events and activities, both team-based and company-wide, that inspire, educate, and cultivatePantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact [e-mail] .To review the Employee and Applicant's Privacy Policy, click here .Visa Sponsorship is not available at this time.Working At Pantheon From IrelandThis role is based in Ireland and can be performed remotely within the country. Pantheon has a distributed engineering culture - you'll collaborate primarily with teams in North America and Europe, which means some scheduling flexibility is expected for cross-timezone standups and incident response. Pantheon complies with all applicable Irish employment law including statutory leave entitlements, and compensation is benchmarked to the Irish market.