Senior End-User Tech Lead, Onsite Support & A/V

Equifax; Wexford; On-site; EUR 45,000 - 65,000; Full time

Job summary

A global data analytics company in Wexford is seeking a Senior End User Support Technician. You will provide advanced technical support to customers through in-person interactions, oversee IT equipment setup, and create troubleshooting documentation. The ideal candidate should have a bachelor's degree, strong problem-solving skills, and expertise in cloud technologies. This position is office-based five days a week.

Qualifications

• Strong experience collaborating with multiple stakeholders and resolving advanced diagnostics.
• In-depth knowledge of systems and technologies, including cloud knowledge and security protocols.
• Demonstrated skills to oversee small teams and provide guidance.

Responsibilities

• Provide higher-level technical support to customers through in-person interaction.
• Oversight of the setup & configure laptops and other IT-related systems.
• Lead the creation of troubleshooting documentation and runbooks.

Skills

Collaboration

Advanced problem-solving skills

Customer Technical Support

Cloud knowledge

Technical Advising and Consulting

Troubleshooting

Education

Bachelor's degree in a relevant field

Cloud Certification

Job description

A global data analytics company in Wexford is seeking a Senior End User Support Technician. You will provide advanced technical support to customers through in-person interactions, oversee IT equipment setup, and create troubleshooting documentation. The ideal candidate should have a bachelor's degree, strong problem-solving skills, and expertise in cloud technologies. This position is office-based five days a week.