Senior Customer Quality Engineer

Advanced Micro Devices Inc; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading semiconductor company in Dublin, Ireland is seeking a skilled Customer Quality Engineer to enhance product quality and ensure customer satisfaction. The role involves analyzing customer feedback, collaborating with technical teams to resolve quality issues, and driving continuous improvement initiatives. The ideal candidate will have a Bachelor's degree in Engineering and experience in the semiconductor industry. This position offers a chance to influence customer experience while advancing your career in a dynamic environment.

Benefits

Comprehensive benefits package

Qualifications

• Experience in semiconductor or electronics industry.
• Ability to communicate technical details clearly.
• Strong attention to detail and analytical skills.

Responsibilities

• Serve as the main technical contact for customer quality issues.
• Analyze customer returns and implement corrective actions.
• Collaborate with teams to improve product robustness.

Skills

Communication of technical information

Customer-oriented approach

Analytical skills

Problem-solving

Education

Bachelor's degree in Electrical Engineering, Computer Engineering

Job description

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next‑generation computing experiences—from AI and data centers, to PCs, gaming, and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity, and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

THE ROLE:

We are seeking a highly skilled and motivated Customer Quality Engineer to ensure product quality and reliability for advanced electronic components (FPGA, x86, Custom ASICs) by driving customer satisfaction and continuous improvement initiatives.

KEY RESPONSIBILITIES:

• Serve as the main technical contact for customer quality issues, ensuring timely resolution and clear communication.
• Analyse customer returns and field failures to identify root causes and implement corrective actions.
• Collaborate with design, manufacturing, and reliability teams to address quality concerns and improve product robustness.
• Monitor and report on quality metrics, trends, and customer feedback.
• Support customer audits and compliance activities related to quality standards.
• Drive continuous improvement projects to enhance customer experience and product performance.
• Ensure smooth internal factory hand‑offs with internal technical teams for customer issues & product returns.
• Provide technical application assistance in failure analysis.

PREFERRED EXPERIENCE:

• Experience in the semiconductor or electronics industry in either quality, product engineering, process engineering, yield control, or support role.
• Experience with application hardware design, semiconductor packaging, CPU/GPU/FPGA technology, and/or markets such as datacenter, automotive, and aerospace is a plus.
• Ability to communicate technical information in an organized and understandable fashion.
• Customer‑oriented approach with a demonstrated concern and desire to work with and assist customers.
• Strong analytical and problem‑solving skills (e.g., 8D) with pronounced attention to detail.

ACADEMIC CREDENTIALS:

• Bachelor's degree in Electrical Engineering, Computer Engineering, or related field.

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services. AMD and its subsidiaries are equal‑opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third‑party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

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