Senior Claims Operations Manager

Morgan McKinley; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

A leading recruitment consultant in Dublin is seeking a senior leader for claims operations. You will manage personal and commercial Damage portfolios, translating strategy into actionable plans while driving performance across all metrics. Ideal candidates have extensive experience in claims operations and a proven ability to lead teams effectively. This position offers ownership and visibility, with the chance to influence claims delivery significantly. Benefits include work from home flexibility.

Benefits

Work From Home

Qualifications

• Senior experience leading claims operations or claims teams at scale.
• Strong claims handling and/or operational leadership background.
• Proven track record delivering performance and leading change.

Responsibilities

• Lead day-to-day claims operations across personal and commercial Damage portfolios.
• Translate strategy into clear operational plans and measurable outcomes.
• Drive performance across service levels, settlement timeliness, quality, customer experience, and cost.

Skills

Leadership

Claims Management

Operations

Outsourcing

Education

Professional insurance or claims qualification (APA, CIP, ACII or equivalent)

Job description

Key Responsibilities

• Lead day-to-day claims operations across personal and commercial Damage portfolios
• Translate strategy into clear operational plans and measurable outcomes
• Drive performance across service levels, settlement timeliness, quality, customer experience, and cost
• Lead, develop, and retain high-performing management teams
• Oversee outsourced partners and vendor performance
• Champion simplified, customer-focused claims journeys
• Play a senior role in claims transformation and digital initiatives

About You

• Senior experience leading claims operations or claims teams at scale
• Strong claims handling and/or operational leadership background (Damage preferred)
• Proven track record delivering performance and leading change
• Experience managing service, quality, and financial KPIs
• Professional insurance or claims qualification (APA, CIP, ACII or equivalent)

This role offers genuine ownership, visibility, and the opportunity to shape claims delivery at scale.

Skills: Leadership, Claims Management, Operations, Outsourcing

Benefits: Work From Home