Scheduling Coordinator

hello.de AG; Trim; On-site; EUR 60,000 - 80,000; Full time

Job summary

A care service provider in Trim is seeking a Scheduling Coordinator to organise staffing requirements and manage Client-Caregiver relationships. The ideal candidate will possess excellent communication skills, proficiency in Word and Excel, and the ability to maintain professional office standards. The position offers competitive pay, training, and good work-life balance.

Benefits

Competitive Pay

Laptops

Training and on-going developmental support

Good Work Life Balance

Qualifications

• Must demonstrate excellent oral and written communication skills.
• Ability to perform duties in a professional office setting.
• Must have computer skills and be proficient in Word and Excel.

Responsibilities

• Organise all rotas and staffing requirements.
• Effectively manage relationships with Caregivers and Clients.
• Accurately enter and maintain Client and Caregivers records.

Skills

Excellent oral and written communication skills

Organisational skills

Discretion and integrity

Ability to establish good working relationships

Proficient in Word and Excel

Professional appearance and demeanour

Professional duties in an office setting

Tools

CRM system – People Planner

Job description

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country.

Dovida’s Circle of Care philosophy ensures it fulfils its promise: Your Life, Your Way

Who we’re looking for

As a Scheduling Coordinator you should have following skills and experience.

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Must have the ability to establish good working relationships with the office colleagues, clients and CAREGivers.
• Must have computer skills and be proficient in Word and Excel.
• Must present a professional appearance and demeanour.
• Must have the ability to perform duties in a professional office setting.

What you’ll do

• To organise all rotas and staffing requirements. (Rostering shifts)
• Monitoring, mediating and logging both Client and Caregivers concerns.
• Effectively managing and developing excellent relationships with the Caregivers and Clients.
• Actively encouraging contact between Caregivers and Clients and the office.
• Coordinate and maintain a complete Client service schedule using our in‑house CRM system – People Planner.
• Accurately enter and maintain Client and Caregivers records.
• Record Caregivers hours and enter hours into People Planner.
• Deal with emergency situations decisively and effectively.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Participate as needed in meetings related to Caregivers scheduling/work rotas.
• Perform any and all other functions deemed necessary.

What you’ll get

• Competitive Pay
• Laptops
• Training and on‑going developmental support
• Good Work Life Balance

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Do you have the appropriate work permit/work visa to work full time in Ireland? (If you are an Irish/EU/EEA/UK citizen, you do not need a visa so please tick yes also)

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