Salesforce Business Analyst

Zylo Talent; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Healthcare

Pension

Additional perks

Job summary

Zylo Talent is recruiting a Salesforce Business Analyst for a multinational undergoing a major digital transformation. You will enhance and support a large-scale Salesforce environment spanning Sales Cloud, Service Cloud, Experience Cloud, and managed packages, collaborating with global business teams to translate requirements into scalable solutions.

You will lead end-to-end delivery, optimise platforms, build dashboards and analytics, participate in AI-driven CRM initiatives, and provide

Qualifications

• Bachelor's degree in ICT, Computer Science, Information Systems, or related field.
• Proven experience as a Salesforce Business Analyst or Salesforce Administrator.
• Salesforce Administrator and/or Developer certification(s).
• Strong communication skills to translate technical concepts for non-technical users.
• Excellent analytical, problem-solving, and requirements-gathering abilities.
• Strong organisational and multitasking skills in a fast-paced environment.
• Experience with Agile/Scrum delivery methodologies (desirable).

Responsibilities

• Deliver continuous improvements across Salesforce Experience Cloud and customer-facing digital platforms.
• Engage with business stakeholders to map, optimise, and digitise business processes.
• Lead Salesforce-related digital projects from discovery to deployment.
• Configure, test, document, and deploy Salesforce solutions following best practices.
• Collaborate with ICT service delivery, architecture, and security teams.
• Build dashboards, reports, and analytics to support data-driven decision-making.
• Contribute to AI and emerging technology initiatives within the CRM ecosystem.
• Develop strong relationships with global business stakeholders.
• Provide day-to-day Salesforce support and manage BAU activities.
• Evaluate new Salesforce features, tools, and third-party integrations.

Skills

Salesforce knowledge

Requirements gathering

Stakeholder communication

Analytical thinking

Agile/Scrum experience

Education

Bachelor's degree in ICT/CS/Information Systems or related field

Tools

Salesforce Administrator Certification

Salesforce Developer Certification

Job description

We are hiring a Salesforce Business Analyst on behalf of a multinational organisation undergoing a major digital transformation. This role focuses on enhancing and supporting a large-scale Salesforce environment spanning Sales Cloud, Service Cloud, Experience Cloud, and associated managed packages.

The successful candidate will work closely with global business teams to gather requirements, translate them into scalable Salesforce solutions, and oversee end-to-end delivery. This position also involves platform optimisation, data analytics, project coordination, and supporting AI-driven initiatives within the CRM landscape.

Key Responsibilities

• Deliver continuous improvements across Salesforce Experience Cloud and customer-facing digital platforms.
• Engage with business stakeholders to map, optimise, and digitise business processes.
• Lead Salesforce-related digital projects from discovery to deployment.
• Configure, test, document, and deploy Salesforce solutions following best practices.
• Collaborate with ICT service delivery, architecture, and security teams.
• Build dashboards, reports, and analytics to support data-driven decision-making.
• Contribute to AI and emerging technology initiatives within the CRM ecosystem.
• Develop strong relationships with global business stakeholders.
• Provide day-to-day Salesforce support and manage BAU activities.
• Evaluate new Salesforce features, tools, and third-party integrations.

Requirements

• Bachelor's degree in ICT, Computer Science, Information Systems, or related field.
• Proven experience as a Salesforce Business Analyst or Salesforce Administrator.
• Salesforce Administrator and/or Developer certification(s).
• Strong communication skills with the ability to translate technical concepts for non-technical users.
• Excellent analytical, problem-solving, and requirement-gathering abilities.
• Strong organisational and multitasking skills in a fast-paced environment.
• Experience with Agile/Scrum delivery methodologies (desirable).

What's Offered

• Hybrid working arrangement
• Comprehensive benefits including healthcare, pension, and additional perks
• Opportunity to contribute to global digital transformation projects