Sales & Customer Experience Advisor (Flexible Hours)

Marks and Spencer; Ireland; On-site; EUR 17,000 - 22,000; Part time

Job summary

Marks & Spencer in Ireland seeks a customer-focused team member to deliver exceptional service in-store and across digital channels. You will proactively assist customers, maintain strong product presentation, and support local community initiatives while contributing to selling targets.

You will engage customers, ask discovery questions, offer personalised recommendations, and participate in store events to drive sales and brand experience. Flexible hours are required.

Responsibilities

• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support store and local community initiatives
• Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
• Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
• Actively take part in store events to achieve selling targets
• Create selling opportunities at all service points
• Understand the store business priorities and play your part to improving the store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimise losses throughout the store
• Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
• Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
• Own your personal development, continuing to look for opportunities to grow your knowledge
• Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Job description

Marks & Spencer in Ireland seeks a customer-focused team member to deliver exceptional service in-store and across digital channels. You will proactively assist customers, maintain strong product presentation, and support local community initiatives while contributing to selling targets.

You will engage customers, ask discovery questions, offer personalised recommendations, and participate in store events to drive sales and brand experience. Flexible hours are required.