Sales Advisor - Loyalty Team

PrepayPower; Dublin; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary and bonus structure

Private Pension Contribution Scheme

Discounted Health Insurance - Group

Employee Assistance Program

Free Online GP Services

Excellent career progression

Fast-paced, friendly team environment

Continuous training and development

Annual leave that increases withervice

Exclusive PrepayPower Staff Tariff

Modern offices in Sandyford

CSR, Wellness & Social initiatives

Refer-a-Friend Scheme

TaxSaver Travel Tickets & Bike-to-Work

Job summary

PrepayPower is seeking a retained contact specialist focused on renegotiating contracts with customers. This role offers a clear progression path from Retention Advisor within 5 months to Senior Retention Agent within 12 months, backed by comprehensive training and supervision.

The package includes a €29,000 basic salary with a €5,000 bonus structure, of which the first month's bonus is guaranteed, reflecting a strong commitment to performance-based rewards.

Qualifications

• Attention to detail is essential
• Excellent communication skills are required
• Ability to work in a self-directed and organised manner
• Experience in a similar role and using CRM systems is an advantage

Responsibilities

• Minimise pre-churn via phone, SMS, email contact and use of CRM systems
• Update historical customer accounts around retention/cancellation issues
• Maintain daily/weekly/monthly retention KPIs and meet targets
• Contribute to ad hoc phone-based customer service and sales activities

Skills

Attention to detail

Excellent communication

Self-directed

CRM experience

Tools

CRM systems

Job description

First point of contact for Retention calls - renegotiating customer contracts

What We Offer

• Progression to a Retention Advisor within 5 months and a Senior Retention Agent within 12 months with the help of our Training, mentor Program, and guidance from our supervisors.
• €29,000 basic salary with a €5,000 bonus structure.
• The first month's bonus is guaranteed.

Key Responsibilities

• Focus on minimising pre-churn via phone, SMS, email contact and use of various systems
• Updating historical customer account around retention/cancellation issues
• Maintaining daily/weekly and monthly retention KPI’s and achieve targets
• Ad hoc phone-based customer service and sales activities as required

Skills, Knowledge And Expertise

• Considerable attention to detail desired
• Have excellent communication skills
• Proven ability to work in a self-directed and organised manner
• Experience in a similar role and using CRM systems is an advantage

Benefits

• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast-paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer-a-Friend Scheme
• TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for seven consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.

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