Sales Advisor - Hospitality - Clonmel

Marks and Spencer; Clonmel; On-site; EUR 18,000 - 26,000; Full time

Job summary

Marks & Spencer in Clonmel invites you to join the M&S Café team, a fast-paced, high-pressure environment where great food and warm, five-star service are the standard. You will be a brand ambassador, delivering exceptional customer experiences even during the busiest periods.

This hands-on role requires calm under pressure, a flexible attitude to shifts (including Sundays and Saturdays 14:00-18:00), and a commitment to working across the store to support selling, operation and colleague

Qualifications

• Hands-on role delivering warm, five-star service under pressure.
• Brand ambassador for the M&S Café, delivering product knowledge and recommendations.
• Flexible attitude to shifts and ability to handle pace in a busy store.

Responsibilities

• Create an exceptional customer experience by proactively serving customers.
• Sell confidently using knowledge of products and services to increase in-store and digital sales.
• Maintain high standards of product presentation and availability.
• Follow safe and legal working practices and help minimise losses.

Skills

Customer service

Communication

Sales skills

Job description

All the detailsSunday: 14:00-18:00
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday: 14:00-18:00
Flexibility Outside These Hours Is Required.Join our team in the M&S Café Clonmel– the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Key Accountabilities

The Key Accountabilities describe the activities you will do within your role:

Customer

• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support store and local community initiatives

Selling

• Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
• Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
• Actively take part in store events to achieve selling targets.
• Create selling opportunities at all service points

Store

• Understand the store business priorities and play your part to improving the store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimise losses throughout the store
• Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve

Team

• Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
• Own your personal development, continuing to look for opportunities to grow your knowledge
• Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment