Sales Advisor - Foods - Dundrum

Marks & Spencer Plc; Leinster; On-site; EUR 26,000 - 32,000; Full time

Job summary

Marks & Spencer Plc in Ireland is seeking a retail teammate focused on delivering an outstanding customer experience across in-store and digital channels. You will proactively assist customers, use product knowledge to drive sales, and participate in store events and community initiatives.

You will join a team committed to excellent product presentation, safety, and continuous improvement while contributing to a welcoming shopping environment for all customers.

Qualifications

• Experience delivering customer service in a retail environment.
• Ability to upsell and recommend products to customers.
• Knowledge of store products and services to answer questions.

Responsibilities

• Create an exceptional customer experience by proactively serving customers.
• Sell confidently using product knowledge to meet targets across in-store and digital channels.
• Support store operations by following safe working practices and improving efficiency.
• Share knowledge with colleagues to help the team learn and develop.
• Support inclusion, diversity and equal opportunities through inclusive service.

Skills

Customer service

Sales skills

Product knowledge

Communication

Teamwork

Adaptability

Job description

Purpose

Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

Key Accountabilities

The Key Accountabilities describe the activities you will do within your role:

Customer

• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support store and local community initiatives

Selling

• Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
• Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
• Actively take part in store events to achieve selling targets.
• Create selling opportunities at all service points

Store

• Understand the store business priorities and play your part to improving the store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimise losses throughout the store
• Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve

Team

• Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
• Own your personal development, continuing to look for opportunities to grow your knowledge
• Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.