Sales Advisor - Foods - Cork, Patrick Street

Marks and Spencer; Cork; On-site; EUR 25,000 - 36,000; Full time

Job summary

Marks & Spencer inIreland is seeking staff to deliver an outstanding customer experience by serving customers in store and across digital channels. Embrace our service behaviours, maintain product presentation, and participate in local community initiatives.

You will work with full flexibility outside listed hours to ensure the store runs smoothly and targets are met. This role emphasizes teamwork, safe working practices, and continuous improvement.

Responsibilities

• Create an exceptional customer experience by proactively serving customers and role modelling the service behaviours
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support store and local community initiatives
• Sell confidently to customers using knowledge of products and services to sell more in store and through all digital channels
• Ask questions to understand customer needs and actively offer personal recommendations
• Actively take part in store events to achieve selling targets
• Create selling opportunities at all service points
• Understand store priorities and play a part in improving store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimise losses
• Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to improve
• Adapt and work flexibly across the store and support colleagues to meet customer and business needs
• Own personal development and seek opportunities to grow knowledge
• Share knowledge with colleagues to encourage learning and development and promote team performance
• Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy and welcomes flexible working

Job description

All the details

Sunday: 16:00 - 20:00

Tuesday: 17:00 - 21:00

Friday: 17:00 - 21:00

Saturday: 17:00 - 21:00

Full Flexibility is required outside of these hours.

Purpose

Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

Key Accountabilities

Customer

• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support store and local community initiatives

Selling

• Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
• Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
• Actively take part in store events to achieve selling targets.
• Create selling opportunities at all service points

Store

• Understand the store business priorities and play your part to improving the store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimise losses throughout the store
• Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve

Team

• Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
• Own your personal development, continuing to look for opportunities to grow your knowledge
• Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.