Risk Specialist with Spanish, In-Person Investigation

Amazon Jobs; Ireland; On-site; EUR 80,000 - 100,000; Full time

Job summary

A leading e-commerce company in Ireland is seeking Risk Specialists to enhance security against fraud. The role involves conducting thorough investigations, managing risks, and engaging with sellers through video calls. Ideal candidates will have experience in fraud analysis, strong communication skills in Spanish and English, and a proven capacity for managing critical investigations. This position offers pathways towards leadership opportunities based on performance in this fast-paced environment.

Benefits

Equal opportunity employer

Support for workplace accommodations

Inclusive culture

Qualifications

• Strong ability to conduct comprehensive investigations and leave detailed annotations.
• Experience in conducting video interviews with sellers.
• Experience working in law, customer service, investigations, or risk management.

Responsibilities

• Interview sellers through video call.
• Leverage team knowledge to resolve recurring seller issues.
• Recommend outcomes beyond Standard Operating Procedures.

Skills

Experience in fraud investigations

Identity verification

Proficient in Spanish and English

Strong written and verbal communication

Ability to self-manage

Fast learner

Job description

Amazon's In-Person Investigation (IPI) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. We are looking for a team of elite Risk Specialists to disrupt bad actor behaviors and generate insights to help us understand where bad actors are prioritizing their efforts.

Risk Specialists will have numerous opportunities to earn Risk/People management positions. These leadership opportunities will be earned based on performance, specifically the ability to deliver accurate, comprehensive investigations with detailed, thoughtful annotations. Our leaders will be the investigators who can develop, teach and mentor other investigators to deliver accurate, comprehensive investigations with detailed, thoughtful annotations.

We are looking for a strong group of people specializing in video verifications, investigations, risk management and future leaders who will be the foundation of our team as we scale and grow.

Key job responsibilities

• Our ideal candidates are individuals with experience in fraud investigations, identity verification and authenticating fraudulent documents and invoices.
• Interview sellers through video call.
• Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome.
• Leverages team knowledge across several specialty areas to help resolve recurring seller issues.
• Demonstrate the ability to self-manage on priority tasks and objectives.
• Fast learner who seeks out and generously shares best practices.
• Ability to follow the data wherever it goes and make an accurate decision.
• Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful annotations.
• Proficient in Spanish and English (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses.
• Strong written and verbal communication skills including the ability to comfortably engage with internal and external customers.
• Experience in conducting In-person Verifications is an advantage.
• Experience working in relevant industries such as law, customer service, investigations, risk management, project management, etc.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.