Revenue Architect, Mid Market (CSM)

Engg; Dublin; On-site; EUR 70,000 - 110,000; Full time

Job summary

Gong is seeking a Mid Market Revenue Architect to partner with mid-sized customers and guide executive stakeholders to drive revenue with Gong’s AI Operating System. You will architect workflows, accelerate adoption, and realise business results across the revenue lifecycle.

You will collaborate with GTM leaders to design solutions, manage cross-functional teams, and demonstrate ROI through data-driven value realisation.

Qualifications

• 3-5+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company.
• Experience managing accounts with multiple internal and customer-side stakeholders.
• Track record owning relationships with senior (VP and C-suite) stakeholders and ROI conversations.

Responsibilities

• Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute modernised revenue operations through Gong’s AIOS.
• Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes.
• Adoption and Change Management: Execute initiatives that drive adoption and embed Gong into daily team rhythms.
• Value Realisation: Use data-driven insights to quantify measurable business outcomes and ROI.
• Renewal and Expansion Management: Own renewal strategy and collaborate on growth with cross-functional teams.
• Cross Functional Collaboration: Work with internal teams to ensure a seamless customer journey.

Skills

Customer success

Account management

SaaS

Stakeholder management

Communication

Job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Mid Market Revenue Architects at Gong are strategic partners to our mid-sized customers. Focused on driving revenue transformation from Gong’s AI Operating System. You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realising business results across the entire revenue lifecycle. You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalise the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realisation, and revenue impact (retention and expansion).

RESPONSIBILITIES

• Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernise their revenue operations through Gong’s AIOS
• Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
• Adoption and Change Management: Execute adoption initiatives that drive behaviour change and embed Gong into daily team rhythms
• Value Realisation: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
• Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross functional teams on growth
• Cross Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

QUALIFICATIONS

• 3-5+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company
• Experience managing accounts with multiple internal and customer-side stakeholders
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
• Excellent communication, negotiation, and presentation skills
• Data-driven mindset with a focus on delivering measurable outcomes
• Passion for driving customer outcomes and contributing to a high performing and accountable work culture

Our Revenue Architects are self-starters who excel in high paced environments and thrive in change and ambiguity.

Our top performers have a growth mindset and pride themselves in being coachable.

We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom.

Gong believes in offering competitive compensation and benefits tailored to the local region.

Gong is an equal-opportunity employer.

We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.