Returns & Fulfillment Specialist (Flexible Hours)

Marks and Spencer; Dublin; On-site; EUR 24,000 - 32,000; Part time

Job summary

Marks & Spencer at Mary Street Store in Dublin City Centre is recruiting a returns specialist on a 20‑hour contract with 16 fixed hours and 4 flexible hours, allocated with four weeks' notice. You will handle ISF/Omni Hub processes, refunds, and stock coordination to support online ordering and in‑store fulfilment.

Join a team focused on customer service, logistics, and inventory control, with supervision varying by task. Training provided.

Qualifications

• Be able to handle return processes and resolving customer enquiries efficiently.
• Good level of customer service and problem-solving skills.
• Knowledge of logistics and inventory management.

Responsibilities

• Become a returns specialist, acquire knowledge in logistics, customer service, and inventory management.
• Resolve customer enquiries efficiently.
• Ensure floor availability is met.
• Sale preparation.
• Ability to work unsupervised.
• Confidentiality is essential.
• Establish a good working relationship with sales floor teams and your team colleagues.

Skills

Logistics

Customer service

Inventory management

Problem-solving

Communication

Attention to detail

Teamwork

Unsupervised working

Tools

M&S suite

Job description

Marks & Spencer at Mary Street Store in Dublin City Centre is recruiting a returns specialist on a 20‑hour contract with 16 fixed hours and 4 flexible hours, allocated with four weeks' notice. You will handle ISF/Omni Hub processes, refunds, and stock coordination to support online ordering and in‑store fulfilment.

Join a team focused on customer service, logistics, and inventory control, with supervision varying by task. Training provided.