Retention Specialist — Build Client Loyalty & Growth

Gallagher; Munster; On-site; EUR 80,000 - 100,000; Full time

Job summary

A leading insurance brokerage in Ireland is seeking a Retention Specialist to enhance client satisfaction and manage policy renewals. The role requires an APA qualification and experience in customer service or sales within personal lines insurance. You will actively engage with clients ensuring their needs are met and help in cross-selling additional services. Join a dynamic team dedicated to exceptional client service and professional growth.

Benefits

Annual leave of 23 days plus 3 volunteer days

Defined contribution pension scheme

Life Insurance (4x basic salary)

Income Protection (up to 75% income)

Qualifications

• Proven experience in customer service, sales, or retention roles.
• Strong understanding of personal lines insurance products.
• Ability to build rapport and trust with clients.

Responsibilities

• Proactively contact existing clients about policy renewals.
• Manage the renewal process for personal lines policies.
• Build and maintain strong relationships with clients.

Skills

Customer service experience

Sales experience

Interpersonal skills

Problem-solving skills

Education

APA qualification

Tools

CRM systems

Microsoft Office Suite

Job description

A leading insurance brokerage in Ireland is seeking a Retention Specialist to enhance client satisfaction and manage policy renewals. The role requires an APA qualification and experience in customer service or sales within personal lines insurance. You will actively engage with clients ensuring their needs are met and help in cross-selling additional services. Join a dynamic team dedicated to exceptional client service and professional growth.