Retail Team Leader: Inspire Growth & Excellence

Mountain Warehouse; Cork; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount 50%

Uniform allowance twice a year

28 days annual leave

Employee assistance programme

Pension scheme

Referral incentive

Job summary

Mountain Warehouse in Cork is seeking a confident Team Leader to guide our retail team in delivering outstanding service and a vibrant shopping experience. You’ll coach, mentor, and lead on merchandising, stock control, and store operations to achieve targets.

Join a role that shapes customer experiences daily, champions health and safety, and builds strong community connections while offering a competitive package and progression opportunities.

Qualifications

• Passionate leader with ability to motivate teams to deliver top service.
• Experience in all areas of retail, including stock control and visual merchandising.
• Strong communication and feedback skills.
• Proactive, results-driven and trustworthy team player.

Responsibilities

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.
• Maintain shop floor standards: stock presentation, ticketing, and organisation.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead visual merchandising to create a clean, inviting space.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest development strategies.
• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

Skills

Customer service

Team leadership

Coaching

Merchandising

Stock control

Communication

Problem solving

Job description

Mountain Warehouse in Cork is seeking a confident Team Leader to guide our retail team in delivering outstanding service and a vibrant shopping experience. You’ll coach, mentor, and lead on merchandising, stock control, and store operations to achieve targets.

Join a role that shapes customer experiences daily, champions health and safety, and builds strong community connections while offering a competitive package and progression opportunities.