Retail Support Engineer (Dublin, Cork and Shannon areas)

ICT Services; Sligo, Cork, Shannon, Dublin; On-site; EUR 80,000 - 100,000; Full time

Job summary

A support services company is seeking a Retail Support Engineer to provide customer service and support for cash handling systems in Ireland. This role requires excellent communication skills, technical support abilities, and a full driving license. The ideal candidate will have experience as a mobile engineer in the cash handling service industry. Training may be provided for specific products. Competitive salary and bonus structure based on experience.

Qualifications

• Experience of working as a mobile engineer.
• Willing to train on varying new cash handling products.
• Experience within the cash handling service industry.

Responsibilities

• Undertake Customer Service and Support activities for cash handling systems.
• Report to the Head of Customer Services on new client installations.
• Monitor and report on stock levels of equipment and spare parts.

Skills

Good understanding of electronic and mechanical systems

Excellent customer service skills

IT skills and use of PDA/smartphone device software

Full Irish/EU driving license

Job description

Retail Support Engineer (Dublin, Cork and Shannon areas)

Reports To: Head of Customer Services and Support

Employment Type: Full-Time

Overall Job Purpose:

• To undertake the Customer Service and Support activities for the cash handling hardware and software systems provided by the Company.
• Providing exemplary levels of customer service, with a commitment to ensure the customer enjoys the best possible service experience from PCS, to encourage potential for enhanced and repeat business.
• To have the ability to install, service and maintain many of types electronic cash management devices (hardware and software).
• Great communication skills, able to provide technical support and basic user familiarization/training where requested.

Key Responsibilities:

• Report on a regular basis, as required, to the Head of Customer Services and Support system pilots with new clients.
• Oversee the role out of new client installations.
• Oversee annual support and maintenance programmes.
• Monitor and report on stock levels of equipment and spares parts to ensure adequate levels of stock maintained to support estate management and servicing.
• Liaise and develop strong collaborative working relationships with the other members of the team to ensure effective project and programme management of company initiatives.
• Supervise periodic budget development for functional area of customer service.
• Role in the selection, implementation and the development of the core business management systems operated.
• Ensure maintenance of effective internal controls to underpin the reliability of operations.
• Assume a role in the definition, development and implementation of Company-wide processes and procedures to drive productivity and efficiencies.
• Champion the continuous improvement of the business and initiatives to address challenges faced.
• Develop a strong, capable and commercially focused customer service and operations team.
• Support the personal development of individuals operating under the Employee’s leadership and ensure it complements the objectives of the Company.
• Consistently drive the achievement of monthly and annual financial key performance indicators across the Company.
• Any other duties which may be assigned from time to time due to the nature of the Company’s business.

Experience / Knowledge / Skills:

• A good understanding of electronic and mechanical systems
• Willing to train on varying new cash handling products
• Experience of working as a mobile engineer
• Excellent customer service skills and a commercial knowledge and understanding
• IT skills and use of PDA / smartphone device software
• Full Irish/EU driving license
• Experience within the cash handling service industry or similar on complimentary systems such as electronic cash management devices.

Possible Training Requirements:

• Gunnebo product training in locations like Sweden, Germany and Spain (essential: cash management devices)

Package:

• Base salary and bonus depending on experience and qualifications.