Retail Store Manager - Nenagh

eir Ireland; Nenagh; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Professional development

Dynamic work environment

Wellness programme

Referral scheme

Healthcare discount

Pension scheme

22 days annual leave

Diversity & inclusion

Job summary

eir Ireland’s Nenagh store seeks a proactive Retail Store Manager to lead a dedicated team and drive customer satisfaction. You will deliver personalized broadband and mobile solutions while managing day-to-day store operations and contributing to revenue growth through a strong commission structure.

You will foster a high-performance culture, set monthly targets, and ensure exceptional service aligns with eir’s standards in a competitive retail market.

Qualifications

• Strong communication skills with the ability to simplify complex products and services.
• Ability to engage customers confidently, offering tailored solutions and building trust.
• A passion for mobile technology and telecommunications, with a curiosity to stay up to date with the latest industry developments.

Responsibilities

• Manage the store’s daily operations and lead a motivated team.
• Set and achieve monthly sales targets to grow the business.
• Deliver exceptional service and provide tailored solutions to customers.
• Foster a high-performance culture, motivating your team to hit goals and exceed customer expectations.
• Oversee stock control, cash management, and administrative duties.
• Adhere to company policies and procedures to provide the highest level of service.
• Stay current with industry trends and competitor offerings.

Skills

Strong communication

Customer engagement

Mobile technology

Leadership

Job description

Role Title

Retail Store Manager –Nenagh

Business Area

O'Connell Street

About This Role

As a Retail Store Manager at eir, you will a face of our brand, leading a passionate team that drives customer satisfaction and sales success. In this role, you will be responsible for delivering exceptional customer service while managing the day-to-day operations of the store. Your primary focus will be ensuring that both new and existing customers receive personalized broadband and mobile solutions that suit their needs. You'll play a vital role in maximising revenue and enhancing eir’s position in a competitive retail market. Enjoy earning a competitive salary along with additional earnings from our attractive commission structure.

Why This Role

This is an exciting opportunity to lead a thriving store while contributing directly to the success of the eir brand.

As the Retail Store Manager

• Manage the store’s daily operations and lead a motivated team.
• Set and achieve monthly sales targets to grow the business.
• Deliver exceptional service and provide tailored solutions to customers.
• Foster a high-performance culture, motivating your team to hit goals and exceed customer expectations.

Benefits Include

• Ongoing professional development and training opportunities.
• A supportive and dynamic work environment where growth is encouraged.
• The chance to make a real impact within one of Ireland's leading telecommunications companies.
• Enhanced earning potential through various staff incentives.
• Staff offer.
• Free eir Wellness Programme & Employee Assistance Programme.
• €500 Employee Referral Scheme.
• Discounted healthcare plan.
• Pension scheme contribution.
• 22 days annual leave.
• Generous family friendly policies, including fertility, pregnancy loss, menopause and others.
• Commitment to Diversity and Inclusion.
• Paid leave benefits incl. maternity and sick leave benefits.
• Tax saver tickets and bike to work scheme.

Salary and remuneration

Monthly salary + competitive commission structure.

Expectations From The Role

• Understanding Customer Needs: Engage with customers to identify their needs and offer tailored broadband and mobile solutions.
• Achieving Sales Targets: Lead by example to ensure individual and team sales targets are consistently met and exceeded.
• Customer Retention: Effectively manage customer queries, ensuring their issues are resolved promptly and efficiently to build long-lasting loyalty.
• Operational Excellence: Oversee the daily operational aspects of the store, including stock control, cash management, and administrative duties.
• Policy and Procedure Implementation: Responsible for the adherence to eir's policies and procedures to provide the highest level of service and operational standards.
• Market Awareness: Stay current with industry trends and competitor offerings to provide customers with up-to-date and relevant information.

Requirements For A Successful Application

Knowledge, Skills And Abilities

• Strong communication skills with the ability to simplify complex products and services.
• Ability to engage customers confidently, offering tailored solutions and building trust.
• A passion for mobile technology and telecommunications, with a curiosity to stay up to date with the latest industry developments.

Qualifications

• Relevant diploma or certification is a plus, but not essential.
• 2-5 years of retail or customer-facing experience preferred (life experience considered).
• Industry knowledge is an advantage but not essential; we provide ongoing training to ensure you're up to speed.

Others

At eir, we're all about building connections whether that’s through our products or our people. Working here means being part of a team that’s passionate about customer experience and driven by results. If you're looking for a role where you can grow your career, develop your leadership skills, and make a real impact this is the place for you.

eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

#eirforall.