Retail Store Manager

Uniting Holding; Naas; On-site; EUR 35,000 - 45,000; Full time

Job summary

A retail company in Naas, Co. Kildare is seeking an experienced Retail Manager to lead a team and ensure exceptional customer service. The ideal candidate will have at least 1 year of management experience in a big box retail setting, possess strong leadership and organizational skills, and be flexible in working hours. The role includes training team members, managing performance, and maintaining store standards, along with offering various employee perks and benefits.

Benefits

Staff discount

Flexible and varied working hours

Cycle to work scheme

Career progression opportunities

Education opportunities

Incentive scheme

Seasonal parties

Training & development

Friendly culture

20 days holidays plus bank holidays

Complimentary on-site parking

Qualifications

• 1+ year of management experience in a big box retail environment.
• Proven experience of minimum 3 years in a management or relevant role.
• Flexibility for various working hours, including weekends.

Responsibilities

• Provide training and development to all team members.
• Manage employee performance and conduct reviews.
• Ensure communication of plans and procedures to the team.
• Deliver exceptional customer-focused store experience.
• Maintain high standards of store appearance and merchandise.

Skills

Organisational skills

Leadership skills

Planning skills

Interpersonal skills

Motivational skills

Problem-solving ability

Customer service skills

Job description

Overview

We are currently recruiting for an experienced Retail Manager in our Naas, Co.Kildare store. The successful candidate must have at least 1 year management experience from a big box retail environment, be fully flexible, enjoy a fast paced environment, be good with people, and passionate about retail.

Responsibilities and Duties

• Provide Training and Development to all members of your team within the store
• Actively manage employee performance and probation reviews through the relevant procedures
• Ensure new and existing plans, procedures and updates have been communicated efficiently to all members of the store team
• Lead by example and be a role model, always display exemplary leadership behaviour
• Deliver an exceptional customer focused store experience by leading the team to a customer focused approach
• Ensure yourself and the team have up to date product knowledge, achieving customer loyalty and building the reputation of the brand
• Organise workflow, ensuring the team understand their roster, duties and delegated tasks
• Visually ensuring the store always looks great with a keen eye for detail for merchandising and standards
• Monitoring employee productivity and providing constructive feedback and coaching
• Flexibility, willing to take on additional tasks and assist in the execution of new projects
• Maintain a professional positive ‘can do’ attitude at all times
• Overall responsibility for store performance, ensure sales targets are met and all KPIs are meeting expectations
• Ability to learn a variety of job descriptions
• Professionally deal with any complaints/requests from customers to maintain the store's reputation
• Oversee in store promotional/seasonal displays
• Maintain strict levels of confidentiality with regards the business and its employees
• Follow and implement all Company Policies and Procedures to help drive the business
• Follow and carryout Store Cash Management and back office processes
• Ensure store Security and Health & Safety procedures are followed and implemented at all times
• Any other duties that may be assigned to you by the manager

Key Skills/Experience required

• Excellent organisational, leadership and planning skills
• Hands-on manager who can lead from the shop floor
• Act as an inspiration to your team and lead by example
• Excellent interpersonal, motivational and communication skills to effectively work with the team
• The ability to communicate clearly and effectively – both verbally and written
• A good level of computer literacy
• Must be goal orientated with a passion for sales and customer service
• Proven experience 3 years minimum in management or relevant role
• Excellent customer service skills
• Ability to problem solve and prioritise and put in practice effective time management skills
• Lead the team and ensure all tasks are completed to a high standard
• Adhere and implement all company policies and procedures
• Commercial awareness
• Flexible to support our busiest times, which can include weekdays, evenings, weekend work and public holidays
• Ideal candidate will be Hard Working, Enthusiastic and Ambitious

Perks & Benefits

• Staff discount
• Flexible and varied working hours
• Cycle to work scheme
• Career Progression opportunities
• Education opportunities
• Incentive Scheme to further reward amazing performance
• Seasonal Parties
• Training & Development
• A friendly culture built on teamwork and respect
• 20 days holidays plus Bank Holidays
• Complimentary On-Site Parking