Retail Operations Manager - Leinster - full time role Mon to Fri

Adrian Dunne Pharmacy; Dublin; On-site; EUR 80,000 - 100,000; Full time

Job summary

A leading pharmacy chain in Ireland is looking for a Retail Operations Manager to oversee branch operations and sales across multiple locations. The ideal candidate will have over 5 years of retail pharmacy management experience and strong organizational skills. This role includes responsibilities in financial management, compliance, and team support. Competitive salary, annual incentives, and various employee benefits are offered. Work in a collaborative environment focused on growth and community engagement.

Benefits

Competitive salary

Annual monetary incentives

Learning and development opportunities

Employee discounts

Company-wide and branch social events

Qualifications

• 5+ years of retail pharmacy management experience required.
• Proven track record in organizational and time-management skills.
• Fluent in written and spoken English.

Responsibilities

• Support branch operations and sales through various management tasks.
• Ensure compliance and conduct frequent branch visits.
• Manage financial targets and support purchasing and pricing.

Skills

Retail Pharmacy management experience

Strong organization and time-management skills

Communication and collaboration skills

Flexibility

Education

Retail/Business Qualification or Equivalent Work Experience

Tools

BGate

Touchstore

Softworks

MS Office

Job description

Hours of work

Full time Mon-Friday - out of hours phone support when required.

Role

We are looking for an enthusiastic Retail Operations Manager, who is a team player with a positive can‑do attitude, to join our Group which is one of Ireland's Best Workplaces 2023.

About Us

You will join our collaborative working environment built on compassion, trust and respect. As part of our fast‑paced Operations team, you will be on the road each day driving and increasing our retail sales, along with ensuring a high standard of customer service is provided across our 13 Leinster branches. Reporting to the Group Retail Manager, you will be supporting day‑to‑day branch operations to ensure smooth functioning and efficient operation of our branches to ensure sales and customer care targets plus operational excellence is achieved.

Join us and you will work with highly experienced, professional people who will work alongside you to support you in your learning and development journey with us.

Responsibilities

• Support branch operations and sales: sales reviews, community event support, stock control, category management, sales meetings, merchandising and ordering.
• Ensure branch compliance: sales meetings, daily branch huddles, staff meetings, daily work plans, SOP and process, values and behaviours.
• Branch Manager Support: frequent branch visits, daily communications, training and mentoring new and existing managers, inductions and reviews, staff performance management, rostering.
• Customer service: communicate and feed into sales plan, up‑to‑date offers, analysis of latest market trends, promotions, sales days, mystery shopper, branch presentation and competitor analysis.
• Identify opportunities to increase revenue, efficiency, and customer engagement.
• Retail Purchasing: supporting the Group Retail Manager with responsibility for core retail suppliers.
• Support category management, range reviews, and promotional planning.
• Collaborate with HR, Finance, Buying, and Marketing teams.
• Support change management and group‑wide initiatives.
• Audits: carry out branch and manager audits.
• Financial Management: purchasing and pricing, supplier management.
• Finance: work closely with Group Retail Manager to communicate branch financial targets.
• Assist with developing a strong brand in the community: collaborate closely with the branches and Marketing to organise community retail events, attending as required.
• HR: work closely with HR on recruitment, performance management, HR branch targets.
• Company Ambassador: promote our values and behaviours with our staff and our customers.
• Health & Safety: ensure branches adhere to H&S regulations.
• Manage the property: ensure branch layout aligns to Group requirements at all times, refit support is provided and building issues are dealt with promptly and adequate security is in place.

Requirements

• Retail Pharmacy management experience 5 years+ essential.
• Retail/Business Qualification Preferred or Equivalent Work Experience.
• Strong organisation and time‑management skills to manage multiple locations efficiently.
• Strong management skills, with very good attention to detail and able to multi‑task to ensure continued retail growth in our branches.
• Strong communication and collaboration skills.
• A varied role requiring a high level of flexibility.
• Rostering experience.
• BGate, Touchstore, Softworks desirable.
• IT literate with good MS Office skills.
• Full clean Irish driving licence with access to a car.
• Fluent in written and spoken English.
• Authorised to work in Ireland.

Package

• Competitive salary.
• Annual monetary incentives.
• Recognition days.
• Learning and development opportunities.
• Employee discounts.
• Corporate social responsibility initiatives.
• Company‑wide and branch social events.

We are an equal opportunities employer. We reserve the right to request an employee to be flexible in his or her duties when the business needs require it.