Retail Junior Team Leader (FT)

Industry & Co; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Industry & Co is seeking a proactive Team Leader to manage day-to-day performance and store operations in Dublin, Ireland. You will work with team leaders and store managers to meet monthly sales targets, maintain exceptional customer service, and maximise stock efficiency while upholding the brand’s visual standards.

You will lead in handling customer issues, assist with training, and ensure smooth operations across staff scheduling and store presentation.

Qualifications

• Minimum 2 years in a similar team leader role.
• Fluent English, written and spoken.
• Ability to work on own initiative and lead a team.
• Strong retail sales capability and product knowledge.
• Experience in interiors, homeware or design is a plus.

Responsibilities

• Provide excellent customer service in-store and online to drive sales targets.
• Assist in store operations: deliveries, stock room, inventory management.
• Lead and train staff; ensure brand standards and visual merchandising.
• Mentor team, delegate tasks, and address staff inquiries.
• Achieve monthly store sales targets in collaboration with management.
• Manage stock levels, orders, and display merchandising.
• Maintain product knowledge and assist with training on policy and brand.
• Ensure store security and brand representation across all touchpoints.

Skills

Self-motivated

Strong leadership

Retail sales

Attention to detail

Highly organised

Communication skills

Interior/design background

MS Word & Excel

Adobe Suite (Photoshop, InDesign)

Tools

Microsoft Word

Excel

Photoshop

InDesign

Job description

You will be responsible for day to day performance and operations in Industry & Co with the assistance of our team leaders and store managers. This includes assisting management in meeting monthly sales targets, maintaining an excellent level of customer service, managing stock to maximise sales potential and ensuring that the Industry & Co brand is represented visually in the store at all times.

You will be expected to follow procedure to ensure the smooth running of the store. You will take then lead in handling customer issues effectively to resolution while ensuring standards are met at all times. You will assist with managing full and part time sales staff and assist with regular staff training. You will have a keen eye for detail, excellent communication skills and an appreciation for good design. You will have at least two years sales experience in high end retail. You will understand and be passionate about Industry & Co’s ethos.

Key Skills

• Self-motivated
• Strong leadership skills
• Strong retail sales skill set
• Meticulous attention to detail
• Highly organised
• Strong written and verbal communication skills
• Background in interiors, homeware or in the design industry
• Proficient in Microsoft Word and Excel (Adobe Suite - Photoshop, InDesign would be an advantage)

Responsibilities

• Customer Service – Provide excellent customer service to our customers both in store and online, driving and delivering sales targets.
• Store Operations – Assist in the running and maintaining of store operations such asprocessing deliveries, stock room organisation and inventory management.
• Daily – Complete all daily processes including those of a store sales assistant
• Stock Management – liaise with team leaders and senior management on stock levels,manage stock deliveries, oversee stock room organisation and display merchandising
• Product Knowledge – demonstrate in-depth knowledge of all products (incl. training as necessary)
• Staff Training – Assist with training of new staff on company policy, procedures and brand information. Assist staff to ensure they are informed and knowledgeable at all times.
• Staff Management – Assist management with the smooth running of the stores, including delegating and overseeing of jobs and staff reprimanding when required. Be a point ofcontact for all staff enquiries and issues when the team leader is not present.
• Sales Targets – work with the management team to deliver monthly sales target for the store
• Sales & Supplier Management - manage and process customer orders through to completion
• Delivery & Shipping - manage shipping and delivery processesProblem Solving – you will try to resolve any problems and complaints before escalating to upper management.
• Store Upkeep - oversee all aspects of store maintenance including daily process
• Sales & Supplier Management – manage and process customer orders through to completion
• Store Upkeep – Ensuring the brand is correctly visually represented in store throughmeticulous attention to detail, oversee all aspects of store maintenance and upkeep
• Brand ambassador – Acting as a brand ambassador in your behaviour and outlook at all times.
• Store Security – Responsible for security within the store
• Step into the Team Leader Roles & Responsibilities when the Team Leader isn’t physically present

Key Requirements

• Minimum 2 years experience in a similar Team Leader role.
• Fluent spoken and written English
• Self-motivated and ability to work on own initiative
• Strong leadership skills
• Strong retail sales skill set
• Meticulous attention to detail
• Highly organised
• Strong written and verbal communication skills
• Background in interior design, homeware's & lifestyle or in the design industry
• Proficient in Microsoft Word and Excel (Adobe Suite - Photoshop, InDesign would be an advantage)
• This role is a 37.5- 40 hours role based on a 5 over 7 day week
• Must be available both weekday's and weekend's

What We Offer

Our employees are our most valued asset. Your personal and professional development is important to us, and you can expect challenging work responsibilities and the opportunity to grow with our team. More important than this are the pleasant working conditions as part of a fantastic team of 5 (and a wider team of 30 including ourBarn team!)