Retail Associate - Navan

Three Ireland (Hutchison) Limited; The Municipal District of Navan; On-site; EUR 30,000 - 35,000; Full time

Job summary

A leading telecommunications provider in Ireland is seeking a Retail Associate in Navan. This permanent full-time position involves delivering excellent customer service, driving sales, and collaborating with team members to achieve goals. Candidates should have previous retail or customer service experience, flexibility in working hours, and a keen interest in technology. The role offers a competitive salary and various benefits, including commission and an employee smartphone plan.

Benefits

Competitive salary and commission structure

25 days annual leave

Smartphone with generous employee plan

Benefits contribution for healthcare

Employer matching pension scheme

Life Assurance and Salary Protection Plan

Access to learning and development tools

Qualifications

• Previous experience in a retail environment is a must.
• Flexibility for evening and weekend work hours.
• Interest in technology and willingness to learn.

Responsibilities

• Deliver excellent customer service to enhance customer experience.
• Drive sales by effectively communicating with customers.
• Work collaboratively with team members to achieve store targets.

Skills

Previous experience in a retail, sales, or customer-service based role

Flexibility around working hours

Keen interest in technology

Excellent communication skills

Self-motivated and personable

Strong attention to detail

Good negotiating skills

Job description

Retail Associate - Navan

Permanent Full-Time role, 37.5 hours per week

Sales associates at Three are motivated and personable with a real passion for customers and a desire to achieve business results.

Our Sales Associates push the boundaries to deliver the best experience possible for our customers, while working with our direct and wider team to drive sales and exceed sales targets.

At Three, our values are important to us and define who we are. These values help us to develop a culture of empowerment, ownership and achievement.

Customer Service

You will deliver excellent Customer service living our value "We focus on the customer".

• You will have the ability to read customers to better understand interactions and to match their needs to Three's products and services.
• Take ownership of customer issues, taking care of them in a patient and professional manner until resolve.
• Promote customer self-service with a "show" rather than "do" attitude, and through the My3 app.

Sales

You will be responsible for driving sales within your store "We take responsibility".

• Sell Three's products and services to our customer in an approachable, personable manner.
• Be aware of your individual and store targets, and have an understanding of what has been achieved MTD through the 3Achieve app.
• Carefully listen to each customers' needs and offer appropriate options that meet or exceed their expectations.
• Keep a motivated and positive attitude when closing sales, while also promoting our smaller products and services through cross-selling and upselling.

Teamwork

You will work as part of team and live the value of "We work as one team".

• Work alongside colleagues in your team to support, motivate and encourage each other to succeed and achieve targets.
• Work closely with your colleagues to ensure you have adapted the correct sales technique whilst celebrating success within your team.
• Liaise with the wider business such as customer care, the business team, and the credit approval team to provide prompt solutions to our customers.

Initiative

You will show ability to Take Initiative "We go beyond the expected".

• Keep up to date with industry trends and competitor activity to ensure you can demonstrate to customers why they should choose Three.
• Continuously looking for improvements in processes or services, and have the confidence to put forward these recommendations.
• Be open to seek extra responsibilities in the role, such as cash management, mentoring, and back office admin.

Store Standards

You will receive and show your appreciation "We appreciate each other".

• Ensure store standards are met by replenishing stock, re‑organising displays, and maintaining the cleanliness and positive reputation of the store.
• Have an appreciation for Data Protection policies and ensure all administration is carefully completed and filed in the correct manner.
• Demonstrate responsibility for RLP policies and processes to show support for your store manager during store audits.

Skills we're looking for

• Previous experience in a retail, sales, or customer-service based role.
• Flexibility around working hours, including evenings and weekends.
• Keen interest in technology and a desire to learn with excellent communication skills.
• Confident and sociable teammate with ability to work towards individual and team goals.
• Self‑motivated, patient, and personable individual.
• Strong attention to detail and good negotiating skills.

Benefits

• Competitive salary and Commission/Reward structure - earn up to €35,000 including OTE.
• 25 days annual leave each year.
• Smartphone with a generous employee plan.
• Benefits contribution paid monthly to use towards healthcare etc.
• Employer matching pension scheme of up to 5%.
• Life Assurance and Salary Protection Plan from day one.
• Access to learning and development tools.

We are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves.

If you feel this role is for you, apply now at https://www.three.ie/careers.