Retail Advisor Full-Time (Mahon Point)

Vodafone Group Plc; Cork; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary with commission

Health & Wellbeing

Pension plan

Generous leave

Employee discounts

Job summary

Vodafone is seeking a Retail Advisor to drive sales performance and support the store and team in achieving key business objectives across sales and customer experience. You will align with Vodafone’s value pillars of customer, simplicity and growth, and you will work as part of a responsive team to deliver a first‑class customer journey.

Join Vodafone to grow your career with meaningful development opportunities and enjoy an inclusive workplace where everyone belongs.

Qualifications

• Customer-centric mindset with ownership of issues to ensure positive outcomes.
• Clear, adaptable communication with different audiences.
• Self-motivated, enthusiastic and proactive attitude.
• Flexible to work a range of shifts in line with store opening hours.
• Previous experience in a customer-facing, sales or retail environment.
• Interest in technology, mobile products or telecommunications.
• Awareness of sales targets or performance metrics and willingness to learn.
• Maintain high standards of presentation, organisation and housekeeping in a workplace.
• Confidence using digital tools or systems to support day-to-day tasks.

Responsibilities

• Thrive in a retail customer-facing environment and achieve individual sales targets while contributing to store performance.
• Complete all role-related administration accurately and within agreed timelines.
• Consistently provide a high-quality, customer-focused experience in every interaction.
• Stay up to date with new products, services and offerings through partner supports and training portals to confidently advise customers.
• Take ownership of customer queries and needs and resolve them in a positive, professional manner.
• Support and maintain strong store standards, including effective housekeeping, to create a welcoming environment.

Skills

Customer mindset

Communication skills

Self-motivation

Flexibility

Customer-facing experience

Interest in technology

Sales targets awareness

Organization/housekeeping

Digital tools proficiency

Job description

Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers — we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.

If you want to grow your career whilst finding the right balance between work and life, Vodafone offers the opportunity to help you belong and make a real impact.

Role Purpose

As a Retail Advisor, you will demonstrate a strong commitment to driving sales performance while supporting your store and team in achieving key business objectives across both sales and customer experience.

You will align your approach with Vodafone’s value pillars of customer, simplicity and growth. You are a strong team player with a focus on delivering a first‑class customer experience.

You demonstrate a progressive and innovative mindset, coupled with the passion, drive, and capabilities to support Vodafone in continuing to deliver our goals and values.

What you’ll do

• You will thrive in retail customer facing environment and achieve Individual sales targets set by the business, contributing to overall store performance
• Complete all role‑related administration accurately and within agreed timelines
• Consistently provide a high‑quality, customer‑focused experience in every interaction
• Stay up to date with new products, services, and offerings through our partner supports and internal training portals to confidently support and advise customers
• Take ownership of customer queries and needs, managing them in a positive and professional manner through to resolution
• Support and maintain strong store standards, including effective housekeeping, to ensure a clean, organised, and welcoming environment

Who you are

Skills and Experience: Essential

• A strong customer mindset with the ability to take ownership of customer issues to achieve a positive outcome
• Excellent communication skills with the ability to tailor your style depending on the audience
• Self‑motivated, enthusiastic, and proactive, with a positive and energetic approach
• Flexibility to work a range of shifts in line with store opening hours
• Previous experience in a customer‑facing, sales or retail environment
• An interest in technology, mobile products, or telecommunications
• Awareness of sales targets or performance metrics, with a willingness to learn and develop in this area
• Experience maintaining high standards of presentation, organisation, or housekeeping within a workplace
• Confidence using digital tools or systems to support day‑to‑day tasks

Why Join Vodafone

At Vodafone, you’ll have the opportunity to build your career while enjoying a range of meaningful benefits and development opportunities.

We offer clear pathways for progression, with the chance to grow from a Retail Advisor role into specialist positions such as VodaPro, Business, Assistant Manager or explore opportunities across our wider business.

We are committed to creating an inclusive and supportive workplace where everyone can bring their full self to work. We are proud to be an equal opportunities employer and to support our people in achieving their full potential.

• Competitive Rewards – Competitive salary with a generous, performance‑based commission structure
• Health & Wellbeing – Access to discounted healthcare plans, an online gym, and a comprehensive wellness programme
• Financial Security – Pension plan with company contribution, life cover, and income protection options
• Generous Time Off – Annual leave plus bank holidays, additional company days, birthday leave, and the option to buy extra days
• Family Support – Inclusive family benefits including maternity, paternity, parental leave, and fertility support
• Learning & Growth – Access to training, development programmes, and Vodafone University to support career progression
• Exclusive Discounts – Discounts on Vodafone products, services, and a wide range of retail and lifestyle offers
• Career Opportunities – Pathways to grow within retail or explore wider roles across the business.
• And much more….