Restaurant Service Staff

MADURA'S RESTAURANT & CAFE PTE. LTD.; Dublin; On-site; EUR 9,400 - 14,000; Full time

Job summary

MADURA'S RESTAURANT & CAFE PTE. LTD. in Little India, Singapore, is seeking energetic Restaurant Service Staff to join a busy Indian dining team. The role requires delivering friendly service, taking orders, handling payments, and ensuring smooth dining experiences.

You will work across customer service, food and beverage service, and housekeeping tasks, collaborating with kitchen staff and management to uphold high standards. Flexibility for shifts, weekends, and holidays is needed.

Qualifications

• Previous waitstaff or service experience in a busy F&B environment.
• Knowledge of Indian cuisine is an advantage.
• Excellent customer service and communication skills.
• Able to take orders accurately and suggest menu items.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Welcome and attend to customers in a friendly, professional manner.
• Take orders accurately using POS and explain menu items.
• Promote specials and upsell beverages and meals.
• Coordinate with kitchen for timely order delivery.
• Assist with cashiering and handling payments when assigned.
• Maintain cleanliness and restock service items.
• Support during peak hours and team-oriented environment.

Skills

Customer service

Order taking

Communication

Teamwork

Tools

POS systems

Job description

We are seeking energetic, hardworking and customer-oriented Restaurant Service Staff to join our busy Indian restaurant in Little India, Singapore.

The ideal candidate must be a versatile, hands-on all-rounder with excellent customer service, communication and order-taking skills. The successful candidate must be willing to actively participate in all aspects of restaurant service, including customer engagement, food serving, cashiering, cleaning and general restaurant operations.

This role requires an individual who can work efficiently in a highly demanding, fast-paced environment while maintaining excellent service standards and customer satisfaction.

Key Responsibilities

Customer Service & Order Taking

• Welcome and attend to customers in a friendly, professional and courteous manner.

• Take customer orders accurately and efficiently using the restaurant's POS system.

• Explain menu items, recommend dishes and assist customers with food selections.

• Actively promote restaurant specialities, set meals, beverages and promotional offers.

• Demonstrate good upselling and persuasive selling skills to increase sales.

• Handle customer enquiries, special requests and feedback professionally.

• Ensure customers receive prompt, attentive and efficient service.

Food & Beverage Service

• Serve food and beverages accurately and promptly.

• Coordinate with kitchen staff to ensure timely preparation and delivery of customer orders.

• Set up dining tables, clear used plates and prepare tables for incoming customers.

• Assist with takeaway orders, food packing and delivery platform orders.

• Support buffet service, catering orders and special restaurant events when required.

• Ensure food presentation and service standards are consistently maintained.

Restaurant Operations & Housekeeping

• Maintain cleanliness and hygiene of dining areas, tables, chairs, service counters and common areas.

• Perform opening and closing duties, including cleaning, preparation and replenishment of service items.

• Assist with cashiering, payment collection and POS transactions when assigned.

• Monitor and replenish cutlery, crockery, condiments, takeaway packaging and other service supplies.

• Assist with stock checking, inventory handling and basic restaurant maintenance.

• Comply with food hygiene, workplace safety and restaurant operating procedures.

Teamwork & Operational Support

• Work closely with restaurant managers, supervisors and kitchen staff to ensure smooth daily operations.

• Handle multiple customer orders efficiently during busy lunch and dinner periods.

• Be flexible and willing to undertake different service and operational duties as required.

• Support colleagues during peak hours and maintain a positive team environment.

• Take ownership of assigned responsibilities and contribute to customer satisfaction.

Job Requirements

• Previous experience in restaurant service, preferably in an Indian restaurant or busy F&B environment.

• Good knowledge of Indian cuisine, particularly South Indian and North Indian dishes, is advantageous.

• Excellent customer service, communication and interpersonal skills.

• Ability to take orders accurately and confidently recommend menu items.

• Basic knowledge of POS systems, cashiering and payment handling is advantageous.

• Ability to multitask and work efficiently under pressure.

• Physically capable of performing duties involving prolonged standing, walking and food service.

• Willingness to perform cleaning, table clearing, food packing and other restaurant duties.

• Willing to work shifts, weekends and public holidays according to operational requirements.

• Hardworking, responsible, punctual, disciplined and customer-focused.

• Positive attitude with a strong willingness to learn and work as part of a team.

Ideal Candidate

The successful candidate must be capable of confidently engaging customers, recommending dishes, taking accurate orders, serving food, handling payments, maintaining cleanliness and supporting overall restaurant operations.

Candidates who are energetic, service-oriented, adaptable and capable of performing in a highly challenging restaurant environment are encouraged to apply.

Join our team and contribute to delivering excellent Indian dining experiences through quality service, teamwork and customer satisfaction.