Resident Services Coordinator I - Wexford Carlow, Dublin

Eden Housing; Dublin (CA); On-site; EUR 31,657 - 36,939; Full time

Job summary

Eden Housing seeks a dedicated Resident Services Coordinator I in Wexford to provide essential support to residents across multiple domains. This entry-level role focuses on service delivery, crisis response, and community resource navigation, ensuring residents receive the necessary assistance.

Ideal candidates should possess interpersonal skills and a commitment to equity while delivering crucial services. Applicants with a High School Diploma or equivalent and a willingness to learn from experienced staff are encouraged to apply.

Qualifications

• 1-2 years experience in human services, community outreach, or related fields.
• Strong interpersonal skills and willingness to learn are essential.
• Ability to apply trauma-informed, strengths-based approaches.

Responsibilities

• Deliver Tier 1 Universal Programs directly to residents.
• Provide coaching-based support across housing, economic, and health domains.
• Respond to resident crises using informed de-escalation techniques.
• Build relationships with local service providers for resource navigation.
• Document all resident interactions and outcomes accurately in CRM.

Skills

Interpersonal skills

Conflict resolution abilities

Cultural competency

Technology proficiency

Organizational skills

Commitment to equity

Education

High School Degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

CRM systems (Salesforce)

Job description

Job Details

• Level: Entry
• Position Type: Full Time
• Education Level: High School Degree or equivalent
• Salary Range: $26.79 - $31.26 per hour
• Travel: Occasional travel during the workday
• Shift: Day
• Job Category: Nonprofit – Social Services
• Location: Wexford Carlow (1034) – Dublin, CA 94568

POSITION SUMMARY

The Resident Services Coordinator I (RSC I) is the frontline anchor of EHRSI's revitalization strategy, delivering tiered service bundles to residents at single or multiple assigned properties. The RSC I provides first‑level support across all service domains—housing stability, economic mobility, health & wellness, digital inclusion, and youth/family engagement—using trauma‑informed, coaching‑based practices to advance resident stability, mobility, and wellbeing outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Service Delivery & First Level Support (Across Domains)
   • Deliver Tier 1 Universal Programs directly:
     • Facilitate community‑building activities: workshops, wellness checks, social clubs, community events
     • Coordinate afterschool programs, youth activities, and parent engagement workshops
     • Provide technology access support, digital literacy training, and basic troubleshooting
     • Deliver financial literacy workshops and employment readiness activities
     • Organize health fairs, food distribution, and preventive wellness initiatives
   • Provide coaching‑based first‑level support across all service domains:
     • Housing Stability: Support lease compliance conversations, mediate with property management, connect residents to emergency rental assistance, and provide housing transition guidance
     • Economic Stability: Facilitate basic budgeting conversations, support job applications, assist with benefits enrollment (CalFresh, SNAP, Medi‑Cal), and connect residents to employment resources
     • Health & Wellness: Help residents enroll in health insurance, schedule appointments, provide medication adherence reminders, conduct wellness checks, and identify when clinical intervention is needed
     • Digital Inclusion: Troubleshoot basic technology issues (Wi‑Fi, email, passwords), teach digital literacy skills, connect residents to internet subsidy programs (ACP, Lifeline), and provide homework help
     • Youth & Family: Deliver after‑school programs, facilitate parent workshops, connect families to school resources, and identify developmental or behavioral concerns requiring specialist support
   • Recognize when first‑level support is insufficient and initiate referrals to partner‑delivered specialists under supervision (legal aid, clinical health navigation, behavioral health counseling, intensive employment services, specialized youth programming). When partner services are not available, may deliver direct services within scope of practice and under supervision.
2. Crisis Response, Safeguarding & Conflict Resolution
   • Respond to resident crises and urgent situations using trauma‑informed de‑escalation techniques
   • Report child, dependent adult, and elder abuse and neglect according to California State law as a mandated reporter
   • Work with property staff, families, and community agencies to identify and address resident problems before they reach crisis proportions
   • Follow established escalation protocols, involving Supervisor immediately for high‑acuity, complex cases, or concerns about resident or child wellbeing
   • Mediate conflicts between residents or between residents and property management
   • Document crisis incidents accurately in CRM within 24 hours and participate in post‑incident debriefs
   • Maintain safety protocols and professional boundaries during high‑stress situations
3. Community Resource Navigation & Partnership Coordination
   • Build and maintain relationships with local service providers and community partners
   • Maintain up‑to‑date knowledge of local resource directories and eligibility requirements
   • Obtain appropriate releases to interact with others on behalf of residents; maintain confidentiality appropriately
   • Execute warm handoff protocols under supervision: assess resident needs, make quality referrals, introduce residents to partner staff
   • Conduct follow‑up with residents after referrals to ensure service connection and satisfaction
   • Support residents with application processes, paperwork assistance, and eligibility screening for community programs
   • Participate in partnership coordination meetings as directed by Supervisor
   • Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents
4. Trauma‑Informed Care & Resident Relationship Building
   • Build trust‑based relationships with residents through consistent presence, active listening, and non‑judgmental support
   • Apply trauma‑informed, strengths‑based approaches in all resident interactions
   • Use motivational interviewing basics to help residents identify goals and overcome barriers
   • Support resident self‑efficacy: provide information and options rather than making decisions for residents
   • Maintain confidentiality and professional boundaries at all times
   • Recognize signs of trauma, mental health concerns, or crisis and respond appropriately with supervisor guidance
   • Integrate resident voice into program adjustments and service planning discussions
5. Data, Outcomes & Accountability
   • Accurately document all resident interactions, referrals, service delivery, and outcomes in EHRSI's CRM (Salesforce) within 48 hours
   • Track attendance, participation rates, and service utilization for all programs
   • Submit reports in an accurate and timely manner
   • Maintain all reporting requirements set by funding and/or governmental agencies
   • Monitor progress toward resident outcome KPIs: housing stability, economic mobility, health & wellness, digital inclusion
   • Support equity analysis by ensuring demographic data is accurately captured and disaggregated
   • Maintain program files and records with required completeness (equal or greater than 95%)
6. Property Management Collaboration & Site Team Integration
   • Serve as an active member of the site team, working collaboratively with property manager and other site staff to meet property needs and resolve resident problems
   • Assist residents and property operations staff in understanding resident needs
   • Work with residents to resolve conflicts with neighbors
   • Coordinate recreational, cultural, and social activities in coordination with property operations staff and residents, as needed
   • Attend all staff meetings, training sessions, and other appropriate meetings and conferences as required
7. Team Collaboration & Organizational Learning
   • Participate actively in reflective practice sessions, peer learning, and case consultations
   • Share relevant resident updates and service information with colleagues
   • Contribute insights from frontline delivery to inform continuous improvement and program refinement
   • Participate in relevant local, regional, state and/or national organizations as assigned
   • Actively participate in EHRSI's culture of inclusivity

SUPERVISORY RESPONSIBILITIES

None directly; may coordinate volunteers for specific events.

QUALIFICATIONS – REQUIRED

• 1–2 years of experience and/or training in human services, community outreach, customer‑facing roles, or related fields, or an equivalent combination of education and experience
• Entry‑level candidates with strong interpersonal skills and willingness to learn will be considered

QUALIFICATIONS – PREFERRED

• Training or experience working with diverse cultures and specific populations (families, seniors, people with developmental disabilities, chronic mental illness, HIV/AIDS)
• Crisis and mental health experience
• Experience conducting community assessments, applying principles of conflict management and/or de‑escalation techniques
• Experience organizing community groups, events, and programs

PREFERRED SKILLS AND ABILITIES – REQUIRED

• Domain literacy in housing, economic, health, digital, and youth/family support domains – sufficient to conduct credible initial conversations, provide basic coaching, and recognize when specialist intervention is needed
• Coaching‑based practice: ability to apply trauma‑informed, strengths‑based approaches; active listening and non‑judgmental communication skills
• Technology proficiency: MS Office (Word, Excel, Outlook); experience with CRM systems (Salesforce helpful)
• Cultural competency: ability to work effectively with diverse populations; comfort adjusting communication styles to meet residents' backgrounds and experiences
• Interpersonal skills: strong communication, relationship‑building, and conflict resolution abilities; patience and empathy when working with residents facing multiple barriers
• Organizational skills: ability to work independently and as part of a team; good time management and prioritization skills
• Commitment to equity: demonstrated commitment to equity, inclusion, and resident‑centered service delivery; commitment to recognizing residents' knowledge and experience as a valuable resource

PREFERRED SKILLS AND ABILITIES – PREFERRED

• Knowledge of services available in local counties
• Familiarity with affordable housing sector and supportive services delivery models
• Knowledgeable of trauma‑informed care, mental health 101, housing first principles, harm reduction
• Experience with permanent supportive housing
• Understanding of procedures and eligibility for federal and state entitlement programs
• Ability to speak a second language preferred
• Demonstrated ability to establish trusting, confidential relationships
• Ability to work some evenings and weekends, as required

CERTIFICATES, LICENSES, REGISTRATIONS

• Must have reliable transportation to travel during the business day to Eden properties, training sites, and retail stores

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

EEL

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOT

JOB DESCRIPTION REVISION. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

EEO STATEMENT

Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.