Reservations Specialist: Elevate Guest Experience

The Plaza Hotel; Tallaght; On-site; EUR 40,000 - 60,000; Full time

Job summary

A renowned hotel in Dublin is looking for a motivated Reservations Agent to provide outstanding customer service and manage hotel reservations. The ideal candidate will be attentive to detail, possess excellent English skills, and have a strong proficiency in IT systems. This role involves greeting guests, processing reservations, and contributing to hotel revenue. Competitive pay and benefits included.

Benefits

Competitive rate of pay

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted room & dining rates

Employee awards & recognition scheme

Qualifications

• Outstanding customer service attitude and motivation to please the guest.
• Administration experience, using IT systems.
• Attention to detail, ability to meet deadlines, team player, and initiative.

Responsibilities

• Greets guests over the phone in a friendly manner.
• Records reservation information accurately on CRM System.
• Maximises customer satisfaction and hotel revenue.

Skills

Outstanding customer service attitude

Attention to detail

Team player

Fluent in spoken English

Excellent computer literacy

Tools

Microsoft Office Suite

Opera

Job description

A renowned hotel in Dublin is looking for a motivated Reservations Agent to provide outstanding customer service and manage hotel reservations. The ideal candidate will be attentive to detail, possess excellent English skills, and have a strong proficiency in IT systems. This role involves greeting guests, processing reservations, and contributing to hotel revenue. Competitive pay and benefits included.