Reservations Sales Agent

StayCity; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading European aparthotel provider is seeking a Reservations Sales Agent to join their Dublin team. This full-time role involves managing inbound sales and reservation enquiries, making and amending bookings, and ensuring excellent customer service. The ideal candidate will be fluent in English, French, or German, and possess strong customer service and organizational skills. Staycity offers competitive benefits including flexible working patterns and growth opportunities.

Benefits

Paid family leave (>1 year of service)

Flexible working patterns

Generous holiday allowance

Matched pension contributions

Health and Dental Insurance

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work scheme

Education Support

2 paid volunteer days per year

Employee Assistance Program (EAP)

Qualifications

• Fluency in English or French or German is essential.
• Proficiency in Word and Excel required; Opera PMS experience preferred.
• Strong customer service skills and attention to detail are necessary.

Responsibilities

• Manage and process all inbound sales and reservations enquiries.
• Make and amend reservations, and confirm group reservations.
• Conduct sales research to assist the sales team in identifying new leads.

Skills

Fluent English or French or German (written and spoken)

Excellent customer service skills

Excellent telephone manner

Attention to detail

Organised and target driven

Tools

Word

Excel

Opera PMS

Job description

At Staycity Group, we bring together two leading aparthotel brands - Staycity Aparthotels and Wilde Aparthotels - united by a shared commitment to modern, flexible hospitality. Across our properties and support teams, our goal is simple: to deliver exceptional experiences for our guests and create an environment where our people can do their best work.

Whether you're joining our operations or head office teams, you'll be part of a fast-growing European hospitality group built on our values of curiosity, drive, collaboration, kindness, and respect. We're a diverse and inclusive team that encourages you to bring your unique self to work - because we believe great hospitality starts with people who feel valued, supported, and inspired to grow.

Role

Staycity is looking for a Reservations Sales Agent (English, French or German speaking) to join their Reservations Team, in the Dublin Head Office, on a full-time permanent basis. This is an opportunity to join the reservations team of the leading Aparthotel provider in Europe. Staycity provides a fun, fast-paced & committed team-orientated culture with a strong emphasis on collaboration and employee welfare. You will be dealing with customers both internally and externally, so our ideal candidate would be someone with a strong customer focus. Staycity offers a competitive package, as well as the opportunity for growth and advancement.

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Generous holiday allowance
• Matched pension contributions
• Health and Dental Insurance
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme if you successfully refer a friend to work with us
• Cycle to work scheme - to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have...

• It is essential the candidate has fluent English or French or German, written as well as spoken
• Applicants should be proficient in Word, Excel and experience in Opera PMS is preferable
• The position requires an ambitious individual with excellent customer service skills, an excellent telephone manner and attention to detail
• The ideal candidate is an organised, target driven individual with the ability to prioritise workload in an appropriate manner

What you can do for us...

As a Reservations Sales Agent, you are responsible for the management and processing of all inbound Sales and reservations enquiries from various channels, as well as answering customer/agent enquiries. The role also involves making and amending reservations, gathering lead enquiries for the Sales team, confirming group reservations and reporting daily sales along with performance indicators. You will qualify sales needs and where possible set up calls and meetings for the city Sales Managers.

From time to time, this role will also require the individual to undertake sales research, with the aim of assisting the sales team in identifying and developing new leads. Quality customer service is the priority. Because you are the first interaction the customer will have with Staycity, it is crucial to make their experience pleasant and as easy as possible.

If you thrive in a fast-paced, evolving environment where ambiguity is met with enthusiasm and determination, and if you lead with kindness, clarity, and curiosity, we'd love to hear from you.

Apply Now!

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