Reservations Agent

InterContinental Dublin; Dublin; On-site; EUR 25,000 - 30,000; Full time

Job summary

A prestigious hotel in Dublin is seeking a Reservations Agent responsible for managing room reservations and ensuring exceptional customer service. The ideal candidate will have experience with Opera PMS, strong attention to detail, and the ability to thrive in a fast-paced environment. This full-time role includes working Saturdays and offers a comprehensive benefits package including staff meals and gym access.

Benefits

Excellent learning and development opportunities

Uniform provided and dry cleaned

Complimentary staff meals

Employee discounts for group hotels

Bike to Work & Tax Saver Scheme

Employee Assistance Programme

Recognition Awards

Recommend a friend recruitment bonus

Sports & social events

Staff gym

Qualifications

• Exceptional attention to detail and a strong administrative background.
• Ability to prioritize in a fast-paced environment.
• Flexibility in day-to-day job demands and clear communication.

Responsibilities

• Handle and process individual and group room reservations.
• Communicate information to other departments.
• Ensure all special requests are followed up correctly.

Skills

Reservations Agent bookings

Telephone skills

Tools

Opera PMS System

Job description

Be among the first 25 applicants

About the Role

InterContinental Dublin are currently recruiting for a Reservations Agent to join our team. The InterContinental Dublin is located in the leafy suburbs of Ballsbridge, within close proximity to the RDS, Aviva Stadium and is on a frequently serviced bus & DART line. At InterContinental, we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to perform their jobs superbly and create a working environment where they can flourish guided by passionately held goals, beliefs and principles. InterContinental can offer what many hospitality professionals dream of an opportunity to build a lifelong career that has both global potential and a real sense of pride in work well done. InterContinental employees make the difference for our guests by creatively demonstrating our culture of service excellence. It is this culture that sets us apart from our competitors; an intangible quality that keeps our valued guests returning again and again and drives us to deliver the best service in the industry.

Reservations Agent Responsibilities

The Reservations Agent is responsible for handling & processing all aspects of individual and group room reservations. They make reservations, process payments and confirm arrangements. Agents need to have a pleasant phone voice and a professional but friendly attitude.

• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Ensure the reservations being entered into the PMS system are in the correct format.
• Communicate information to other departments with information that pertains to them.
• Check arrival lists and double check that all special requests are followed up correctly.
• Print reports and check details for reservations made.
• Follow up on reservation traces.
• Ensure blocks, party name lists and arrangements are updated correctly following up with sales where required.
• Enter group rooming lists.

The Ideal Candidate

• Ability to prioritize in a fast‑paced environment.
• Exceptional attention to detail and a strong administrative background.
• Team player.
• Accuracy and strong attention to detail.
• Flexibility in day‑to‑day job demands, remain focused when priorities and practices change.
• Be clear, concise and professional in all communications both written and verbal.
• Work closely with other departments to achieve desired end result.
• Be resourceful and creative when faced with obstacles.
• Ability to follow up and see projects through to completion.
• Adhere to deadlines.
• Take ownership for assigned responsibilities.
• Genuine, approachable and enthusiastic.
• Take full ownership for specific market segment.
• Polished and professional demeanor when client facing.

Experience

Opera PMS System Experience Is Essential.

Working Hours

This role includes working Saturdays.

Benefits Package Offered At InterContinental

• Excellent learning, development and career opportunities within our group.
• Uniform provided & dry cleaned.
• Complimentary staff meals while on duty.
• Employee discounted rates for IHG and MHL group hotels.
• Bike to Work & Tax Saver Scheme.
• Employee Assistance Programme.
• Recognition Awards.
• Recommend a friend recruitment bonus.
• Sports & social events throughout the year.
• Staff gym.

Skills

Reservations Agent bookings, telephone skills.

Benefits Summary

Gym meal allowance / canteen discounted room and F&B rates.

Seniority Level

Entry level.

Employment Type

Full‑time.

Job Function

Other.

Industries

Administrative and Support Services.

Referrals increase your chances of interviewing at InterContinental Dublin by 2x.