Reservation Supervisor

Dalata Hotel Group; Dublin; On-site; EUR 27,000 - 42,000; Full time

Benefits offered by this job

Free meals

50% off F&B in all properties

Employee rate on rooms €60

30% off Friends & Family rate

Extra annual leave days

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Dalata Academy development

Staff appreciation and team events

Charity events

Job summary

Dalata Hotel Group is seeking a reservations professional to manage day-to-day operations in the reservation office and support revenue optimization across the property. You will regularly update the hotel's revenue system, assist in maximizing room revenue, occupancy, and yield, and collaborate with the Revenue Manager and DOS to run the department efficiently.

A warm, professional communicator with one year of experience and excellent English will thrive in our supportive, internal

Qualifications

• 1 year of experience in a similar reservation role.
• Excellent organizational skills with the ability to oversee and delegate tasks.
• Excellent written and spoken English.
• Warm, friendly and approachable personality when interacting with staff and guests.
• Ability to work independently as well as part of a team.
• Experience with a 3/4-star hotel is desired but not essential.

Responsibilities

• Manage the day-to-day operations in the reservation office.
• Constantly update the hotel's revenue system.
• Assist in the maximisation of room revenue, occupancy percentage and yield management.
• Work closely with the Revenue Manager and DOS to ensure the efficient running of the department.
• Ensure our guests' requests are honoured.

Skills

Excellent organizational skills

Excellent written and spoken English

Ability to work independently and as a

Warm, friendly personality

Teamwork

Job description

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

What You Will Do

• Manage the day-to-day operations in the reservation office.
• To constantly update the hotel's revenue system.
• To assist in the maximisation of room revenue, occupancy percentage and yield management.
• Work closely with the Revenue Manager and DOS to ensure the efficient running of the department.
• To ensure our guests' requests are honoured.

What You Will Need

• 1 year of experience in a similar role.
• Excellent organizational skills with the ability to oversee and delegate tasks to others.
• A warm, friendly, and approachable personality when interacting with both staff and guests.
• Excellent written and spoken English
• The ability to work independently as well as part of a team.
• Experience with a 3/4-star hotel is desired but not essential

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.