Reservation Agent (Maternity Cover)

Kilkenny Ormonde Hotel; Kilkenny; On-site; EUR 40,000 - 60,000; Part time

Job summary

A well-known hotel in Kilkenny is seeking a Reservations Agent for maternity cover. The role focuses on managing reservations, providing excellent customer service, and supporting the front desk as needed. Candidates should have strong communication skills and be able to multitask effectively. This is a part-time position with flexible hours offered.

Benefits

Complimentary Leisure Club Membership

Complimentary meals while on duty

Discounted Accommodation Rate

Employee Referral Scheme

Career Development Programme

Qualifications

• Experience in a front desk or reservations role is preferred.
• Strong understanding of customer service principles.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage individual reservations process effectively.
• Respond to guest inquiries and requests promptly.
• Assist with front desk duties during busy periods.

Skills

Customer service excellence

Effective communication

Time management

Upselling skills

Tools

Hotsoft

Job description

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Kilkenny Ormonde Hotel are recruiting a Reservations Agent (Maternity Cover).

Responsible to: Reservations & Revenue Manager.

Main Purpose of the Job: Primary focus on reservations: will be expected to provide cover for the Front Desk as required. To adhere to the Kilkenny Ormonde Brand Standards and provide excellent guest care.

AREA OF KEY FOCUS

• To be accountable for the Individual Reservations Process.
• Adherence to and completion of Daily Reservations Task List.
• Management of Emails: ensure accurate, professional and timely response to all emails.
• Management of Voicemails: ensure all voicemails are followed up quickly and professionally.
• Upselling: actively seek to enhance the guest experience and gain revenue by upselling at every possible opportunity.
• Product Knowledge: gain a thorough understanding of the Kilkenny Ormonde product and communicate clearly and positively with guests to enhance their experience.
• Intercommunication: communicate clearly and positively within your own department and within the whole Hotel.
• Team: actively play a role in the Front Office and Reservations Team and assist your colleagues where possible.
• Weekly Call Backs: completion of all Call Backs.
• Accounts: respond to all queries from Accounts, prioritise and deal with them.
• No Shows and Cancellations: check, charge and cancel on Third Party Websites.

Additional Duties

• Ensure customer service excellence when dealing with our guests at all times.
• Ensure that the Brand Standards for Reservations and Front Office are adhered to.
• Ensure that all guest requests are met regarding room allocation (e.g., VIP, special requests, group requirements).
• Ensure all account to company bills have the relevant backup and a sales ledger account is set up with routine instructions.
• Process no shows and ensure that revenue is recorded on a daily basis.
• Identify any regular customers, companies and tour groups.
• File reservations backup in a neat and organised manner daily, and keep an organised and tidy workplace.
• Issue all group contract confirmations for group bookings and follow up with payment schedules.
• Answer promptly daily enquiries & reservations via phone & email.
• Assist the Front Desk during busy periods (check‑ins and check‑outs).
• Co‑ordinate weekly groups, rooming lists, and communicate to the F&B team.
• Administrate Brand website and Third‑Party websites (rates, availability, etc.).
• Keep regular contact with tour business for updated numbers and amendments.
• Be aware of the hotel revenue target and aim to achieve it.
• Be knowledgeable about all the different packages and rates on offer at one time.
• Ensure that all bookings are inputted with the correct information.
• Carry out all actions and procedures as requested by the revenue manager associated with running the department.
• Report for duty on time and in the correctly presented uniform.
• Attend all training courses as notified.
• Accept flexible work schedule necessary for uninterrupted service to Hotel guests.
• Ensure that the company policies, the vision statement and departmental objectives are followed and utilised at all times.
• Adhere to hotel health and safety, fire, emergency and security procedures.

Benefits Of Working With The Kilkenny Ormonde Hotel

• Complimentary Leisure Club Membership
• Complimentary meals while on duty
• Discounted Accommodation Rate in Kilkenny Ormonde and sister property, Absolute Hotel Limerick
• Discounted Accommodation and F & B rates in Windward properties
• Discounted Friends and Family Rate
• Discount on prebooked events in the property
• Employee Referral Scheme
• Uniform Provided
• Christmas Savings Scheme
• Career Development Programme
• Employee Assistance Programme

Please apply with full CV. We are an equal opportunities employer.

Reference ID: KOHRES2024

Job Type: Part‑time

Benefits

• Gym membership

Schedule

• 8 hour shift
• Monday to Friday
• Weekend availability

Application Question(s)

• Are you available mid‑week, weekends & holidays?
• Do you have previous experience in this role?
• Are you over 18 years old?
• Do you hold a valid work permit?
• Have you used/have experience using the software Hotsoft?

Work Location: In person

Seniority level

Entry level

Employment type

Part‑time

Job function

Other

Industries

Administrative and Support Services

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