Reservation Agent

Tullamore Court Hotel; Tullamore; On-site; EUR 28,000 - 32,000; Full time

Job summary

A leading Irish hotel in Tullamore is seeking a Hotel Reservation Agent. This role involves managing reservations, assisting guests via phone and email, and ensuring an exceptional guest experience. The ideal candidate will have at least one year of experience in a similar role and excellent communication skills. Join our welcoming team and enjoy competitive benefits, including gym membership and career growth opportunities.

Benefits

Competitive salary and benefits package

Free Gym Membership

Meals on Duty

Bike to Work Scheme

Career development opportunities

Health Insurance and Pension contributions

Qualifications

• Minimum of 1 year in a reservations role, preferably in hospitality.
• Strong ability to multitask and work independently or in a team.
• Genuine passion for exceeding guest expectations.

Responsibilities

• Answer calls, emails, and online inquiries regarding reservations.
• Assist guests with booking rooms and processing payments.
• Provide information about hotel amenities and local attractions.
• Maintain accurate reservation records.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Organisational skills

Multitasking

Positive attitude

Tools

Reservation software

Property management systems

Job description

Hotel Reservation Agent - Join Our Welcoming Team!

Do you enjoy exceeding guest expectations and creating memorable experiences? Are you organised, detail-oriented, and thrive in a fast-paced environment?

If so, we invite you to apply for the exciting opportunity to join our team as a Reservation Agent at The Tullamore Court Hotel, part of The iNUA Collection.

About the Role:

As a Reservation Agent, you will be the first point of contact for our valued guests, playing a crucial role in ensuring a smooth and enjoyable stay. You will be responsible for processing reservations via phone, email, and online channels, providing exceptional customer service, and exceeding guest expectations every step of the way.

Key Responsibilities:

• Answer incoming calls, emails, and online inquiries regarding room reservations.
• Assist guests with booking rooms, processing payments, and confirming reservation details.
• Offer room upgrades, packages, and additional services to enhance the guest experience.
• Handle reservation modifications and cancellations efficiently and courteously.
• Maintain accurate reservation records and ensure compliance with hotel policies.
• Provide information about hotel amenities, services, and local attractions.
• Build rapport with guests and address their concerns in a timely and professional manner.
• Contribute to maximizing hotel occupancy and revenue generation.

Qualifications:

• Minimum of 1 year of experience in a reservations role, preferably within the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in reservation software and property management systems.
• Strong organisational skills and the ability to multitask effectively.
• Positive and welcoming attitude with a genuine passion for exceeding guest expectations.
• Ability to work independently and as part of a team.

What We Offer:

• Competitive salary and benefits package.
• Free Gym Membership
• Meals on Duty
• Bike to Work Scheme
• Opportunity to work in a dynamic and fast-paced environment.
• Be part of a team dedicated to providing exceptional guest service.
• Career development opportunities within the hospitality industry.
• Positive and supportive work environment.
• Training and development opportunities to help you grow your career.
• Flexible scheduling options (full-time, part-time, and weekend positions available).
• Team members discounts on accommodation, dining, and spa services.
• Free Employee Assistance Programme.
• Health Insurance and Pension contributions.
• Opportunities for promotion and transfer within the iNua Hospitality Collection and Radisson Hotel Group.

Ready to join our team and make a difference?

All applicants must have the right to currently work in Ireland.

We are an equal-opportunity employer and value diversity at our company and we look forward to hearing from you.

#PassionateAboutPeople #iNUACollection #CareerOpportunity #JoinTheTeam