Renewal Specialist - Italian

NetApp; Cork; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

NetApp in Cork seeks a motivated Renewal Sales Specialist - Italian speaker to manage renewals for existing customers, ensuring retention and upsell opportunities. You will guide customers through the renewal journey and collaborate with internal teams to deliver value.

As part of NetApp's hybrid culture, you will be required to come to the Cork City Office at least three times per week. Experience in renewals, sales awareness, and CRM proficiency are essential for success in this role.

Qualifications

• 3-5 years in a customer-facing or customer service role.
• Experience operating in a sales environment.
• Strong Italian language skills (C1 or above).
• Familiarity with CRM software and MS Office; ability to adopt new tech.

Responsibilities

• Own the end-to-end renewal process for existing customers.
• Collaborate with quoting specialists to ensure accurate renewal quotes.
• Maintain on-time and in-quarter renewal rates and govern discounts.
• Engage with partners and customers to understand needs and communicate value of services.
• Provide SME guidance on offerings, policies, and compliance to partners and teams.
• Lead planning calls with stakeholders to anticipate renewals.
• Address customer inquiries or escalations related to renewals promptly.

Skills

Italian fluency

CRM experience

Sales experience

Customer service

Detail oriented

Tools

Salesforce

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist - Italian speaker to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities. You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

As per NetApp's hyrbrid culture, you will need to be available to come to the Cork City Office at minimum 3 times per a week.

Job Requirements

• Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.
• Partner with quoting specialists to ensure the quality and accuracy of renewal quotes. Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.
• Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.
• Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.
• Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
• Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
• Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.

Your Profile

• A minimum of 3-5 years in customer-facing or customer service role.
• Experience operating in a sales environment.
• Fluency in Italian (C1 or above)
• Familiarity with CRM software (e.g. Salesforce), MS OfficeDemonstrated aptitude to embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplification and innovation.
• Detail-oriented with good organisational skills
• Proactive and customer-centric approach

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.