Remote Senior Tech Support Engineer - Automation & API

Oomnitza; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

A leading tech solutions provider is seeking a highly skilled Tier 2 Support Engineer to provide top-notch technical support in Dublin, Ireland. The ideal candidate will have over 3 years of experience and strong proficiency in Jinja2/Python and SQL, capable of troubleshooting complex issues and enhancing customer satisfaction. Join us to play a crucial role in delivering exceptional service in a dynamic environment.

Benefits

Healthcare for dependents and spouse

Employee equity plan

Remote working & flexible work schedules

Qualifications

• 3+ years experience in a Tier 2 support role, providing advanced technical support to customers.
• Strong proficiency in Jinja2/Python for automation and customization tasks.
• Solid understanding of SQL and experience querying databases to extract and manipulate data.

Responsibilities

• Act as a liaison between customers and Oomnitza, delivering exceptional service.
• Diagnose and resolve complex software issues, documenting actions taken.
• Create and troubleshoot Workflow-related inquiries.

Skills

Jinja2/Python

SQL

API troubleshooting

Customer service

Log analysis

Tools

Jira

Zendesk

Job description

A leading tech solutions provider is seeking a highly skilled Tier 2 Support Engineer to provide top-notch technical support in Dublin, Ireland. The ideal candidate will have over 3 years of experience and strong proficiency in Jinja2/Python and SQL, capable of troubleshooting complex issues and enhancing customer satisfaction. Join us to play a crucial role in delivering exceptional service in a dynamic environment.